• Job Description

  Req#: REF1765H

  Company Description

  At Maple Leaf Sports & Entertainment Partnership (MLSE), we are committed to creating an inclusive workplace that is representative of our community and where all employees feel they belong and can reach their full potential. We are Canada’s preeminent leader in delivering top quality sport and entertainment experiences and one of North America’s leading providers of exceptional fan experiences. We are the parent company of the National Hockey League’s Toronto Maple Leafs, the National Basketball Association’s Toronto Raptors, Major League Soccer’s Toronto FC, the Canadian Football League’s Toronto Argonauts and development teams with the Toronto Marlies (American Hockey League), Raptors 905 (NBA G League), Toronto FC II (MLS NEXT Pro League) and Raptors Uprising Gaming Club, the Toronto Raptors Esports franchise in the NBA 2K League.

  MLSE owns and/or operates all the venues our teams play and train in, including Scotiabank Arena, BMO Field, Coca-Cola Coliseum, Ford Performance Centre, BMO Training Ground, and OVO Athletic Centre. We also provide fans in Toronto with incredible live music and entertainment events, as well as exceptional culinary experiences through our restaurants (e11even and RS) and clubs (Hot Stove Club, ScotiaClub and Platinum Club). Through MLSE Foundation, we have invested more than $45 million into Ontario communities since 2009 and with MLSE LaunchPad, we provide a place where youth facing barriers use sport to recognize and reach their potential.

  We achieve all of this through our Common Purpose - to unite and empower our employees to create extraordinary moments for our fans and each other. Come be a part of the team.

  Job Description

  As part of the Courtside & Premium team, you will have the unique opportunity to support the team on a day-to-day basis with a wide range of initiatives and have the opportunity to gain knowledge and experience across the Raptors and Leaf Brands, as well as the SBA and CCC venues.

  • Support Senior Account Manager with troubleshooting/general questions during Member concerts and additional ticket pre-sales.
  • Support the Senior Account Manager in the delivery of fiscal priorities and ensure our team achieves predicted renewal targets.
  • Provide outstanding service through inbound and outbound calling campaigns and client meetings.
  • Establish and maintain client relationships, servicing all existing Member accounts.
  • Drive an emotional connection between members and our brands through supporting the ideation, development, and execution of engagement programs.
  • Assist Senior Account Manager with service initiatives and programs as required including but not limited to the member relocation events, game day duties, and various member networking events both in and out of the venue.
  • Maintain accurate financial administration and balancing for all accounts.
  • Participate in strategic and innovative thinking exercises to challenge the status quo.
  • Work in conjunction with the entire Ticket Sales Membership team to reach department goals and objectives.
  • Work alongside Senior Account Manager on special projects and perform other related duties as requested.
  • Be in attendance for all Raptors home games and be on call to support with any Member Mobile ticket issues/last-minute requests and inquiries.
  • Organize and execute pre-game and post-game Courtside Member Experiences for all Raptors Home games.
  • Be online/available for any troubleshooting/last-minute inquiries pregame for all Leafs home games.
  • Work select Leafs game nights, executing seat drops, high 5 experience, etc.
  • Deliver enhanced premium seating experience through in-seat delivery of gifts, first game certificates in game.

  Qualifications

  Note: Before reviewing the qualifications listed below, we want you to know that we understand you may not meet all the qualifications described and have other relevant expertise and experience. We invite you to please share this with us in the "Message to the Hiring Manager" section of our online application

  • A proactive approach toward day-to-day activities and shifting demands, demonstrating a high level of initiative, independence, and attention to detail.
  • Available for TR, TML, home games, and special events, including evenings, weekends & holidays as required.
  • CRM experience is required ( Ticketmaster, ARCHTICS, and Salesforce is an asset).
  • Strong leadership skills and problem-solving skills.
  • Excellent time management skills and ability to meet multiple deadlines.
  • Proven experience in developing sales and service relationships is ideal.
  • An ongoing awareness and responsiveness to client satisfaction.
  • Proven ability to build and develop professional relationships.
  • Confident user of Microsoft 360 - Word, Excel, Outlook, PowerPoint.
  • Proven to perform well under pressure; manage multiple priorities simultaneously.
  • A self-starter with a mature, professional attitude and presence.
  • Alert and receptive to shifting demands within a fast-paced, changing environment.

  Additional Information

  Apply by: December 10th 2023

  We thank all applicants for their interest, however, only those selected for an interview will be contacted.

  At MLSE, we are committed to building an equitable, diverse and inclusive organization. We are an equal opportunity employer and we do not discriminate on the basis of race, religion, color, national origin, sex, gender, gender expression, sexual orientation, age, marital status, veteran status, or disability status. MLSE will provide reasonable accommodation for qualified individuals with disabilities in the job application process. If you have difficulty using our online application system and you need an accommodation due to a disability, please email accommodations@mlse.com. Please note this email is only for accommodation requests. Resumes sent to this email address will not be considered.

• About the company

  MLSE is one of North America’s leading providers of unimaginable experiences. We are the parent company of the Toronto Maple Leafs (NHL), Toronto Raptors (NBA), Toronto FC (MLS), Toronto Argonauts (CFL), Toronto Marlies (AHL), Raptors 905 (NBAGL), TFC II (USL), and Raptors Uprising Gaming Club, the Toronto Raptors Esports franchise in the NBA 2K League. Our talented group of professionals are accountable for delivering everything our teams need to win. At the end of the day, our mission is simple: bring the world to its feet.

Notice