• Job Description

  Req#: C9407-26-0039?language=en&page=51&sort=publicationDateDesc

  Job summary

  **Previous applicants need not apply**

  We are looking for a proactive and customer focused Administrator, to provide comprehensive clerical support as first point of contact for areas within Pathology Department as part of the Clinical Support Service (CSS) Care Group.

  The role involves direct contact and communication with patients and Trust staff daily.

  The post holder will assist all services areas within the Pathology Outpatient Service.

  Covering all duties which include, booking in patients attending the service, taking patient queries, answering telephone enquiries from patients and trust staff, making reminder phone calls, booking appointments, handling patient notes, sorting filing, printing patient correspondence and any other adhoc administrative duties within the Pathology Team.

  Working Pattern - Applicants must be able to commit to these hours:Monday: 12pm - 4pm.Tuesday: 8:30am - 1:30pm.Wednesday: 8:30am - 1:30pm.Thursday: Non-Working DayFriday: 8.30am - 1:30pm

  Please note, this vacancy may close earlier than the closing date mentioned if a sufficient number of applications are received.

  Main duties of the job

  1. To cover Clinical Haematology reception as well as other reception areas within Clinical Support Services, greeting patients politely, efficiently and professionally, checking all relevant details and processing requests as required via Careflow. Ensuring waiting times are monitored and displayed to keep patients informed.

  2. To make, alter and/or cancel Clinical Haematology appointments using Careflow.

  3. To make, alter and/or cancel Anti-Coagulant appointments, on both manual, computerised and RAID system via the telephone and directly with the patient; liaising where necessary with senior personnel to ensure the correct appointment is made.

  4. To answer patient queries over the phone, face-to-face and liaise with Trust staff via email.

  5. To undertake patient reminder phone calls as well as reminder text messages.

  6. To input referrals.

  7. To accurately check and record patients' details, obtaining all relevant information and clinical details on the patient record systems, highlighting any discrepancies for further investigation.

  About us

  Walsall Healthcare NHS Trust is an integrated Trust and the only provider of NHS acute care in Walsall, serving a population of 284,300, providing inpatient and outpatient services at the Manor Hospital as well as a wide range of services in the community. Walsall Manor houses the full range of district general hospital services under one roof. The £170 million development was completed in 2010 and the continued upgrading of existing areas ensures the Trust now has a state-of-the-art Critical Care Unit, Neonatal Unit, Obstetric Theatre, and Integrated Assessment Unit facilities.

  A new Urgent Emergency Care Centre was opened in March 2023. The two-storey development has significantly improved emergency care facilities and capacity and has provided almost 5,000 square metres of additional clinical space.

  Details

  Date posted

  04 February 2026

  Pay scheme

  Agenda for change

  Band

  Band 2

  Salary

  £24,465 a year per annum, pro rata

  Contract

  Permanent

  Working pattern

  Part-time

  Reference number

  407-WCCSS-7661025-B

  Job locations

  Walsall Manor Hospital

  Moat Road

  Walsall

  WS2 9PS

  
  

  Job description

  Job responsibilities

  To accurately check and record patient details obtaining all relevant information and clinical details on patient record systems, highlighting and discrepancies for further investigation.

  Will be required at times to work under own initiative.

  Adhere to the Trusts complaints procedure with regard to written and verbal complaints using appropriate referral mechanisms to resolve given situations.

  Will form effective communication with colleagues and all other departmental staff to ensure adequate arrangements are made to carry out all assigned duties.

  Staff have a major role in suggesting and implementing improvement to services and in exercising professional responsibility for both themselves and their peers with an open no blame culture.

  The post holder will be required to take part in any necessary training programmes to maintain an in-depth knowledge of work procedures and practices related to the departments within he Care Group and the Trust Organization.

  The trust operates a system of IPDR for the purpose of agreeing performance objectives and discussing development needs in line with requirements of service needs.

  Job description

  Job responsibilities

  To accurately check and record patient details obtaining all relevant information and clinical details on patient record systems, highlighting and discrepancies for further investigation.

  Will be required at times to work under own initiative.

  Adhere to the Trusts complaints procedure with regard to written and verbal complaints using appropriate referral mechanisms to resolve given situations.

  Will form effective communication with colleagues and all other departmental staff to ensure adequate arrangements are made to carry out all assigned duties.

  Staff have a major role in suggesting and implementing improvement to services and in exercising professional responsibility for both themselves and their peers with an open no blame culture.

  The post holder will be required to take part in any necessary training programmes to maintain an in-depth knowledge of work procedures and practices related to the departments within he Care Group and the Trust Organization.

  The trust operates a system of IPDR for the purpose of agreeing performance objectives and discussing development needs in line with requirements of service needs.

  Person Specification

  Qualifications

  Essential

  • Maths and English grade C or equivalent
  • RSA 1 Typing/keyboard skills

  Experience

  Essential

  • Previous experience of working in an hospital setting

  Desirable

  • Use of clinical systems

  Skills

  Essential

  • Able to work as part of a team and using own initiative.

  Person Specification

  Qualifications

  Essential

  • Maths and English grade C or equivalent
  • RSA 1 Typing/keyboard skills

  Experience

  Essential

  • Previous experience of working in an hospital setting

  Desirable

  • Use of clinical systems

  Skills

  Essential

  • Able to work as part of a team and using own initiative.

  Disclosure and Barring Service Check

  This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

  Certificate of Sponsorship

  Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).

  From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).

  Additional information

  Disclosure and Barring Service Check

  This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

  Certificate of Sponsorship

  Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).

  From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).

  Employer details

  Employer name

  Walsall Healthcare NHS Trust

  Address

  Walsall Manor Hospital

  Moat Road

  Walsall

  WS2 9PS

  
  

  Employer's website

  https://walsallhealthcare.nhs.uk (Opens in a new tab)

  Employer details

  Employer name

  Walsall Healthcare NHS Trust

  Address

  Walsall Manor Hospital

  Moat Road

  Walsall

  WS2 9PS

  
  

  Employer's website

  https://walsallhealthcare.nhs.uk (Opens in a new tab)

• About the company

  National Health Service (NHS) is the umbrella term for the publicly-funded healthcare systems of the United Kingdom (UK). The founding principles were that services should be comprehensive, universal and free at the point of delivery—a health service based on clinical need, not ability to pay. Each service provides a comprehensive range of health services, free at the point of use for people ordinarily resident in the United Kingdom apart from dental treatment and optical care.

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