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Patient Access Specialist II - ENDOCRINOLOGY #Full Time #Remote
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Job Description
- Req#: 3069
Employer Industry: Healthcare Services
Why consider this job opportunity:
- Hourly rate ranging from $26.81 to $32.82
- Opportunity to grow as part of the Call Center Career Ladder
- Comprehensive benefits package, including healthcare and paid time off
- Supportive work culture that emphasizes service-oriented values such as trust, empathy, and communication
- Chance to make a positive impact on patient experiences and health outcomes
- Work within one of the largest multi-specialty practices in the Northeast
What to Expect (Job Responsibilities):
- Schedule appointment requests and perform outbound calls to schedule Epic referrals
- Communicate insurance participation, financial responsibility, and time of service policy to patients
- Obtain and register patients' insurance and demographic information in EPIC
- Perform real-time insurance verification and collect pre-registration information
- Facilitate team discussions regarding complex patient scheduling needs and escalate issues as necessary
What is Required (Qualifications):
- High School Diploma or equivalent required
- Minimum of 3 years of relevant experience, including proficiency in medical terminology and complex scheduling workflows
- Excellent customer service, problem assessment, and verbal/written communication skills
- Strong proficiency in Microsoft Office (Word & Excel) or similar software
- Prior high-volume customer service experience in a call center environment is preferred
How to Stand Out (Preferred Qualifications):
- Associate's Degree or higher preferred
- Bilingual (English/Spanish) a plus
#HealthcareServices #CustomerService #CareerOpportunity #CompetitivePay #CallCenterJobs
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