• Job Description

  Req#: B0201-LUT-AA-15?language=en&page=45&sort=publicationDateDesc

  Job summary

  Do you enjoy working within a busy office or reception environment, where no two days are the same?

  We are looking for an experienced Admin Assistant to come and join our Luton Unit on a part time basis for either 12.5 or 15 hours a week over 2 days - Wednesday & Saturday.

  You'll work as part of the team in carrying out administration tasks in an efficient and friendly manner ensuring that clients feel accepted, supported, and confident about BPAS services.

  About You:

  You will have proven experience of working within an office environment, where you've carried out administration duties. You will be an excellent communicator both internally and externally and will demonstrate a friendly and positive attitude when interacting with clients, colleagues, and external parties.

  Main duties of the job

  Day to day duties:

  • Answer and direct telephone queries, liaising with both internal and external colleagues, as necessary.
  • Accurately check or complete BPAS and legal paperwork, ensuring all relevant documentation is available for the clients episode of care.
  • Monitor, edit and amend appointment list, using as appropriate BPAS booking system, informing clients if changes to their appointment become necessary.
  • Assist in the monitoring, control and ordering of stock, sort and distribute incoming mail and prepare and despatch statistical information and reports.

  We are also looking for:

  • Experience of dealing face to face with patients who may be upset, within a care environment.
  • Knowledge of clerical procedures including checking documentation, telephone, and reception duties.
  • Good attention to detail, supportive towards colleagues and clients and is an effective team player.

  About us

  The British Pregnancy Advisory Service (BPAS) is the UK's largest independent reproductive healthcare charity, providing evidence-based, not-for-profit reproductive healthcare. We work mainly on behalf of the NHS, offering abortion care, contraception, and STI testing and treatment across the country.

  When you join BPAS, you become part of a values-driven organisation where compassion, professionalism, and choice guide everything we do. You will help remove barriers to safe reproductive care while supporting people to make informed choices about their health and futures.

  Working with us - benefits include:

  • 34 days annual leave (including bank holidays)
  • Life assurance at 3 salary
  • Defined contribution pension scheme
  • Access to GP 24/7, 365 days a year
  • MyMindPal mental fitness app and 24/7 counselling support
  • Online discounts, discounted gym membership, and other lifestyle benefits
  • Family-friendly policies to support work-life balance

  Safeguarding, Equality & Diversity

  BPAS is committed to safeguarding and promoting the welfare of everyone who uses our services, and all staff share this responsibility. Recruitment follows safer-recruitment principles and includes appropriate pre-employment checks.

  We actively welcome applications from people of all backgrounds, identities, and experiences. We are proud to be an inclusive employer and will make reasonable adjustments to ensure a fair and accessible recruitment process for all candidates.

  Details

  Date posted

  06 February 2026

  Pay scheme

  Other

  Salary

  £23,886 to £26,910 a year Depending on experience - Pro rata for part time

  Contract

  Permanent

  Working pattern

  Part-time

  Reference number

  B0201-LUT-AA-15

  Job locations

  Unit 1-2 Imperial Court

  Laporte Way

  Luton

  LU4 8FE

  
  

  Job description

  Job responsibilities

  The full job description and terms and conditions of the role can be found on the right hand side of the advert, under supporting documents. These are available for you to download and review.

  Further Information

  We may close this advert early if we receive a high number of suitable applications, although we aim to keep it open long enough to ensure a diverse and representative applicant pool.

  If you have any questions about the role or require adjustments to support your application, please get in touch, we are happy to help.

  Salary: £23,886 - £26,910 per annum (£12.76 - £14.38ph) depending on skills/experience. Pro-rata for part time hours.

  Hours: Successful applicant will work either 12.5 hrs or 15hrs over 2 days.

  Shift Pattern:

  Shift pattern 1

  • Wednesday - 7.5 hours
  • Saturday - 5 hours

  or

  Shift pattern 2:

  • Wednesday - 7.5 hours
  • Saturday - 7.5 hours

  Location: BPAS Luton Central - Units 1 & 2 Imperial Court, Laporte Way, Luton LU4 8FE

  Apply now Interested in making a difference? Apply today to join our team.

  Values & eligibility All applicants must be pro choice and support a woman's right to choose, in line with BPAS values and mission.

  Application outcome If you do not hear from us within two weeks of the closing date, unfortunately you have not been shortlisted on this occasion.

  References & pre-employment checks All offers of employment are conditional on satisfactory pre-employment checks. Applicants must provide three years of employment references, including reasons for leaving and details of any gaps in employment.

  Job description

  Job responsibilities

  The full job description and terms and conditions of the role can be found on the right hand side of the advert, under supporting documents. These are available for you to download and review.

  Further Information

  We may close this advert early if we receive a high number of suitable applications, although we aim to keep it open long enough to ensure a diverse and representative applicant pool.

  If you have any questions about the role or require adjustments to support your application, please get in touch, we are happy to help.

  Salary: £23,886 - £26,910 per annum (£12.76 - £14.38ph) depending on skills/experience. Pro-rata for part time hours.

  Hours: Successful applicant will work either 12.5 hrs or 15hrs over 2 days.

  Shift Pattern:

  Shift pattern 1

  • Wednesday - 7.5 hours
  • Saturday - 5 hours

  or

  Shift pattern 2:

  • Wednesday - 7.5 hours
  • Saturday - 7.5 hours

  Location: BPAS Luton Central - Units 1 & 2 Imperial Court, Laporte Way, Luton LU4 8FE

  Apply now Interested in making a difference? Apply today to join our team.

  Values & eligibility All applicants must be pro choice and support a woman's right to choose, in line with BPAS values and mission.

  Application outcome If you do not hear from us within two weeks of the closing date, unfortunately you have not been shortlisted on this occasion.

  References & pre-employment checks All offers of employment are conditional on satisfactory pre-employment checks. Applicants must provide three years of employment references, including reasons for leaving and details of any gaps in employment.

  Person Specification

  Experience

  Essential

  • Administration experience gained within an office environment and general office duties
  • Experience with clerical procedures including the checking of documentation
  • Experience of telephone and reception procedures

  Desirable

  • Experience of dealing face to face with patients who may be angry or upset, within a care environment
  • Healthcare administration experience

  Qualifications

  Essential

  • English and Maths qualification either GCSE A to C or Functional Skills Level 2 or GCSE 4* or NVQ level 2
  • Competent in Microsoft Office programmes including word, excel, outlook and Microsoft teams

  General

  Essential

  • Do you support a woman's right to choose abortion?
  • Are you the family or friend of a current BPAS employee? If yes, please state the name and nature of the relationship
  • This role is either for 12.5 hours per week, working 7.5 hours on Wednesday and 5 hours on Saturday or 15 hours per week, working 7.5 hours on Wednesday, and 7.5 hours on Saturday in our Unit in Luton - Which pattern would be your preference? Can you commit to it?

  Desirable

  • Would you like to add any further information/statements to support your application

  Person Specification

  Experience

  Essential

  • Administration experience gained within an office environment and general office duties
  • Experience with clerical procedures including the checking of documentation
  • Experience of telephone and reception procedures

  Desirable

  • Experience of dealing face to face with patients who may be angry or upset, within a care environment
  • Healthcare administration experience

  Qualifications

  Essential

  • English and Maths qualification either GCSE A to C or Functional Skills Level 2 or GCSE 4* or NVQ level 2
  • Competent in Microsoft Office programmes including word, excel, outlook and Microsoft teams

  General

  Essential

  • Do you support a woman's right to choose abortion?
  • Are you the family or friend of a current BPAS employee? If yes, please state the name and nature of the relationship
  • This role is either for 12.5 hours per week, working 7.5 hours on Wednesday and 5 hours on Saturday or 15 hours per week, working 7.5 hours on Wednesday, and 7.5 hours on Saturday in our Unit in Luton - Which pattern would be your preference? Can you commit to it?

  Desirable

  • Would you like to add any further information/statements to support your application

  Disclosure and Barring Service Check

  This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

  Employer details

  Employer name

  British Pregnancy Advisory Service (BPAS)

  Address

  Unit 1-2 Imperial Court

  Laporte Way

  Luton

  LU4 8FE

  
  

  Employer's website

  https://www.bpas.org (Opens in a new tab)

  Employer details

  Employer name

  British Pregnancy Advisory Service (BPAS)

  Address

  Unit 1-2 Imperial Court

  Laporte Way

  Luton

  LU4 8FE

  
  

  Employer's website

  https://www.bpas.org (Opens in a new tab)

• About the company

  National Health Service (NHS) is the umbrella term for the publicly-funded healthcare systems of the United Kingdom (UK). The founding principles were that services should be comprehensive, universal and free at the point of delivery—a health service based on clinical need, not ability to pay. Each service provides a comprehensive range of health services, free at the point of use for people ordinarily resident in the United Kingdom apart from dental treatment and optical care.

Notice