• Job Description

  Req#: B0507-VC259?language=en&page=46&sort=publicationDateDesc

  Job summary

  Reception is a key role within Mountbatten Hampshire; our dedicated Receptionists often make the first impression that our visitors have of our business.

  Do you possess excellent customer service, have great eye for detail and love to work in a fast paced environment?

  We are looking for a kind and considerate Admin Support Officer / Receptionist to join our team.

  Main duties of the job

  The successful candidate will be required to receive, assist and direct patients or visitors of Mountbatten Hampshire to access the appropriate services or healthcare professional in a courteous, efficient and effective way.

  The postholder will provide a positive and friendly image to all patients and visitors, either in person or via the telephone. They will also provide day to day support for other administration duties for other departments within Mountbatten Hampshire as required.

  About us

  Your Local Hospice:

  If you live in Southampton and West Hampshire, Mountbatten Hampshire (formerly Countess Mountbatten Hospice) is your local hospice.

  We are a charity which provides free care and support to people with any life-limiting illness, including respiratory disease, Motor Neurone Disease, heart disease, advanced dementia, respiratory disease and cancer. We also provide free bereavement and psychological support to patients and their families.

  Much of our work takes places in people's own homes across our community.

  Mountbatten Hampshire is part of the Mountbatten Group, and its sister hospice is Mountbatten Isle of Wight.

  Our Values

  We care about what we do.

  We appreciate that people are different, and we are kind and compassionate to our patients and families, to our local community and to each other

  We are experts in our field.

  We are professional at all times, aspiring to be the best that we can be in everything that we do

  We are innovative and bold.

  We respond quickly and creatively to the changing needs of our society within the scope of our human and financial resources

  We respect our community.

  We exist for our local population, now and into the future, and we believe that we can achieve more together by working in partnership with others

  Details

  Date posted

  17 February 2026

  Pay scheme

  Other

  Salary

  £9,791.31 a year Equivalent to £24478.27 per annum FTE

  Contract

  Permanent

  Working pattern

  Part-time

  Reference number

  B0507-VC259

  Job locations

  Botley Rd

  West End

  Southampton

  Hampshire

  SO30 3JB

  
  

  Job description

  Job responsibilities

  Overview of Role

  To provide a comprehensive Reception service to all visitors, patients and employees of Mountbatten

  Act as first point of contact on Mountbatten Hampshire Reception, greeting visitors in a professional, courteous, efficient and effective manner to ensure that they always receive a high standard of customer care

  To support as requested with other administrative tasks for other Departments within Mountbatten Hampshire

  Support the ordering of stationery, documents and other consumables as requested by colleagues

  To answer all calls into Mountbatten Hampshires switchboard system as required, ensuring that all callers are directed to the appropriate healthcare professional or department

  Take appropriate action in managing emails and calls when other team members are unavailable i.e. at meetings, on annual leave or sick leave as required

  Organise and arrange transport ie taxis as requested for visitors to Mountbatten Hampshire as required, in accordance with designated procedures

  To communicate effectively with all disciplines by giving and receiving accurate information to ensure that all teams are kept fully informed as required

  When requested, complete project work within specified deadline and to Mountbatten Hampshires standards

  Communicate effectively in a sensitive and positive manner as all times, ensuring that any matters you cannot resolve are directed to an appropriate colleague in a timely manner

  Receive, exchange and manage securely a range of complex and sensitive information, e.g.: financial information, performance data, patient records and confidential reports

  To ensure all volunteer rotas for IPU and Drivers are completed and sent to all relevant parties in a timely manner.

  Assist clinical and other employees in all aspects of word processing and systems compiling new forms/charts, tables using IT applications as required

  Ensure deliveries are stored and items are collected in a timely manner, ensuring that all items are securely stored when left unattended

  Responsible for all incoming and outgoing post, ensuring that all outgoing post is correctly stamped and dispatched each day as required

  Scan all requested documentation, always maintain confidentialityand ensuring these are stored in accordance with Mountbatten procedures

  Inputting compliments to Datix in an accurate and timely manner

  Ensure that all Mountbatten Hampshire visitors comply with any prevailing regulations, e.g. hygiene or health and safety requirements, including PPE, restrictions on visitors etc.

  ~Please refer to the attached Job Description, including Person Specification, for the full duties and responsibilities of this rewarding role~

  Job description

  Job responsibilities

  Overview of Role

  To provide a comprehensive Reception service to all visitors, patients and employees of Mountbatten

  Act as first point of contact on Mountbatten Hampshire Reception, greeting visitors in a professional, courteous, efficient and effective manner to ensure that they always receive a high standard of customer care

  To support as requested with other administrative tasks for other Departments within Mountbatten Hampshire

  Support the ordering of stationery, documents and other consumables as requested by colleagues

  To answer all calls into Mountbatten Hampshires switchboard system as required, ensuring that all callers are directed to the appropriate healthcare professional or department

  Take appropriate action in managing emails and calls when other team members are unavailable i.e. at meetings, on annual leave or sick leave as required

  Organise and arrange transport ie taxis as requested for visitors to Mountbatten Hampshire as required, in accordance with designated procedures

  To communicate effectively with all disciplines by giving and receiving accurate information to ensure that all teams are kept fully informed as required

  When requested, complete project work within specified deadline and to Mountbatten Hampshires standards

  Communicate effectively in a sensitive and positive manner as all times, ensuring that any matters you cannot resolve are directed to an appropriate colleague in a timely manner

  Receive, exchange and manage securely a range of complex and sensitive information, e.g.: financial information, performance data, patient records and confidential reports

  To ensure all volunteer rotas for IPU and Drivers are completed and sent to all relevant parties in a timely manner.

  Assist clinical and other employees in all aspects of word processing and systems compiling new forms/charts, tables using IT applications as required

  Ensure deliveries are stored and items are collected in a timely manner, ensuring that all items are securely stored when left unattended

  Responsible for all incoming and outgoing post, ensuring that all outgoing post is correctly stamped and dispatched each day as required

  Scan all requested documentation, always maintain confidentialityand ensuring these are stored in accordance with Mountbatten procedures

  Inputting compliments to Datix in an accurate and timely manner

  Ensure that all Mountbatten Hampshire visitors comply with any prevailing regulations, e.g. hygiene or health and safety requirements, including PPE, restrictions on visitors etc.

  ~Please refer to the attached Job Description, including Person Specification, for the full duties and responsibilities of this rewarding role~

  Person Specification

  Abilities & Skills

  Essential

  • Understanding of confidentiality issues in a patient/client care setting
  • Ability to deal with confrontation in a calm and professional manner
  • Ability to adapt to changing needs and requirements
  • Ability to work flexibly as part of a team to meet the needs of the service
  • Ability to work effectively in a team environment as well as independently manage own workload
  • Excellent telephone manner and ability to provide a great customer service
  • Computer literate Word, Excel, PowerPoint and Outlook.
  • Strong organisational and time management skills
  • Clear communicator with excellent writing, data entry and presentation skills: capable of constructing and delivering clear information/ instructions to others and patients/carers
  • Logical approach to tasks and problem solving

  Qualifications

  Essential

  • 3 GCSEs grade C or above

  Experience

  Essential

  • Experience of using and operating a switchboard
  • Experience of communicating with professionals in a variety of settings
  • Experience of working in a busy admin/secretarial role
  • Understanding of confidentiality issues in a patient/client care setting
  • Experience of initiating and maintaining office systems

  Other

  Essential

  • Be prepared to assist with Hospice fundraising
  • Support and adopting of Mountbattens Values
  • Willing to undertake further training as required

  Person Specification

  Abilities & Skills

  Essential

  • Understanding of confidentiality issues in a patient/client care setting
  • Ability to deal with confrontation in a calm and professional manner
  • Ability to adapt to changing needs and requirements
  • Ability to work flexibly as part of a team to meet the needs of the service
  • Ability to work effectively in a team environment as well as independently manage own workload
  • Excellent telephone manner and ability to provide a great customer service
  • Computer literate Word, Excel, PowerPoint and Outlook.
  • Strong organisational and time management skills
  • Clear communicator with excellent writing, data entry and presentation skills: capable of constructing and delivering clear information/ instructions to others and patients/carers
  • Logical approach to tasks and problem solving

  Qualifications

  Essential

  • 3 GCSEs grade C or above

  Experience

  Essential

  • Experience of using and operating a switchboard
  • Experience of communicating with professionals in a variety of settings
  • Experience of working in a busy admin/secretarial role
  • Understanding of confidentiality issues in a patient/client care setting
  • Experience of initiating and maintaining office systems

  Other

  Essential

  • Be prepared to assist with Hospice fundraising
  • Support and adopting of Mountbattens Values
  • Willing to undertake further training as required

  Disclosure and Barring Service Check

  This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

  Employer details

  Employer name

  Mountbatten Hampshire

  Address

  Botley Rd

  West End

  Southampton

  Hampshire

  SO30 3JB

  
  

  Employer's website

  https://www.mountbatten.org.uk/ (Opens in a new tab)

  Employer details

  Employer name

  Mountbatten Hampshire

  Address

  Botley Rd

  West End

  Southampton

  Hampshire

  SO30 3JB

  
  

  Employer's website

  https://www.mountbatten.org.uk/ (Opens in a new tab)

• About the company

  National Health Service (NHS) is the umbrella term for the publicly-funded healthcare systems of the United Kingdom (UK). The founding principles were that services should be comprehensive, universal and free at the point of delivery—a health service based on clinical need, not ability to pay. Each service provides a comprehensive range of health services, free at the point of use for people ordinarily resident in the United Kingdom apart from dental treatment and optical care.

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