Sana Benefits
Admin Support Tier I Associate
This job is now closed
Job Description
- Req#: 71c0ae71-7973-4c91-af94-cc292df11019
Employer Industry: Health Insurance Solutions
Why consider this job opportunity:
- Salary up to $26.44 per hour
- Remote company with a fully distributed team – no return-to-office mandates
- Flexible vacation policy with a culture that encourages taking time off
- Comprehensive medical, dental, and vision insurance with 100% company-paid employee coverage
- Transparent compensation and formal career development programs
- Direct positive impact on members’ lives with opportunities for meaningful feedback
What to Expect (Job Responsibilities):
- Provide accurate assistance to support the administrative needs of brokers and admins via phone and email
- Address and resolve complaints or problems, including billing discrepancies and coverage denials
- Maintain detailed records of client interactions, inquiries, complaints, and resolutions
- Educate brokers and plan administrators on compliance requirements and contractual obligations
- Collaborate with departments to resolve customer issues and ensure compliance with HIPAA policies
What is Required (Qualifications):
- 2+ years of experience in work areas adjacent to support
- Strong time management and organizational skills
- Experience in health insurance or a related field
- Outstanding communication skills in-person, over the phone, and in writing
- Ability to handle stressful situations with patience and resilience
How to Stand Out (Preferred Qualifications):
- Bilingual in Spanish and English
- Comfortable with remote work and modern web applications
- Adaptable to changing policies, procedures, and technology
- Unparalleled attention to detail and a proactive approach to problem-solving
- Willingness to jump into any team’s work and support as needed
#HealthInsurance #RemoteWork #CareerDevelopment #FlexibleVacation #TeamCollaboration
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