U.S. Department of Veterans Affairs
Advanced Medical Support Assistant -Telephone Care Clerk
This job is now closed
Job Description
- Req#: 849252000
The incumbent serves as a Medical Support Assistant in the Daytime Clinical Call Center (DCCC). S/he works at a two-divisional teaching hospital affiliated with the University of Kentucky (UK) Medical Center at the U.S. Department of Veterans Affairs (VA) Medical Center, Lexington, Ky. Incumbent will normally work at one of the locations for the two divisions (Bowling or Sousley) but may be required to work at the other location as necessary.
Duties
Total Rewards of a Allied Health Professional
Medical Support Assistant: vacareers.va.gov/wp-content/uploads/sites/5/Total-Rewards-of-a-MSA-VA-Career-Flyer.pdf
The incumbent serves as a Medical Support Assistant (Advanced) in the Daytime Clinical Call Center (DCCC). In this capacity the incumbent will provide telephone access to the Veteran population. This is a complex role requiring a global understanding of Lexington VAHCS policies and procedures. This program is a clinical and administrative network designed to provide fast, responsive assistance for veterans seeking information and care at this medical center. The immediate goal is to provide the needed information to Veterans with a first call resolution. Calls of an administrative nature will be resolved with as few call hand-offs/transfers as necessary. Calls of a clinical nature will be categorized as per guidelines and routed to the Registered Nurse Staff. The overall goal is to provide timely and appropriate telephone referral and or problem resolution.
Major Duties include, but are not limited to:Requirements
About the company
The United States Department of Veterans Affairs (VA) is a Cabinet-level executive branch department of the federal government charged with integrating life-long healthcare services to eligible military veterans at the 1700 VA medical centers and outpatient clinics located throughout the country.
Notice
Talentify is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status.
Talentify provides reasonable accommodations to qualified applicants with disabilities, including disabled veterans. Request assistance at accessibility@talentify.io or 407-000-0000.
Federal law requires every new hire to complete Form I-9 and present proof of identity and U.S. work eligibility.
An Automated Employment Decision Tool (AEDT) will score your job-related skills and responses. Bias-audit & data-use details: www.talentify.io/bias-audit-report. NYC applicants may request an alternative process or accommodation at aedt@talentify.io or 407-000-0000.