Description

Front Counter

JOB TITLE: Front Counter

CLASSIFICATION: Non-Exempt – Part Time

DEPARTMENT: CRE/Aquatics

SUPERVISOR: Aquatics Manager

SALARY: $14.00 Per Hour

To provide customer service for a busy facility; possess the ability to communicate with the public on matters of the Cheyenne Aquatics Center.

• Receive the public and answers questions, in person and by telephone.
• Provide excellent customer service.
• Operate computers and Rec Trac/Web Trac and relevant software.
• Answer multi-line phone system and directs calls accordingly.
• Assist the public with the use of the Aquatics facility.
• Practice basic principles and practices of general accounting and maintain a cash drawer.
• Operate office equipment efficiently as required.
• Maintain a professional appearance and demeanor.
• Maintain office supply inventory.

• Communicate clearly and concisely, both orally and in writing.
• Establish and maintain effective working relationships with customers, City officials, and the public.
• Perform other duties and responsibilities as required.

• Work independently in the absence of supervision.
• Respond to requests and inquiries from the public.

Principles and practices of public relations

Required:

None

Preferred:

Prior experience in customer service.

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is required to maintain effective audio-visual discrimination and perception needed for making observations, communicating with others, reading, and writing. The employee is also required to maintain physical condition necessary for operating assigned equipment, walking, standing, kneeling, repeated bending or sitting for prolonged periods of time. Maintain mental capacity which allows the capability of making sound decisions demonstrating intellectual capabilities.

Working Environment :

Work closely with others in an office environment utilizing a computer and other office equipment.

I will regularly review, understand, and adhere to the City of Cheyenne Employee Handbook and Rules & Regulations, as applicable to part-time employees. These documents are located on the City of Cheyenne website, under the Human Resources tab, and are updated annually.

Qualifications

The City of Cheyenne offers the following benefits to Full Time Employees.

Health

Dental

Vision

Life

Pension