• Job Description

  Req#: 96916

  Empire Nissan of Hillside NJ

  Position: Part-Time Sales Receptionist

  We're looking for a personable Part-Time Sales Receptionist to be the welcoming voice and smile of our sales department.
  If you're a natural people-person who thrives on delivering exceptional service, this is your chance to make every customer feel like a VIP. We're looking for someone friendly, attentive, and eager to create memorable experiences—one interaction at a time.

  Bring your energy. Bring your passion and bring your best. Your next chapter starts right here at Empire Nissan!

  Responsibilities:

  • Greet customers and answer incoming calls with professionalism and warmth.
  • Conduct outbound follow-up calls to ensure a positive customer experience.
  • Review, confirm, and reschedule daily appointments; complete daily call activities.
  • Monitor and organize customer concerns, escalating to management when appropriate.
  • Address customer issues promptly using the dealership’s CRM, as well as phone, text, and email communication channels.
  • Build and maintain trust with both customers and team members.
  • Accurately document and track customer concerns through to resolution.
  • Proactively engage customers by identifying their needs before being prompted.
  • Collaborate with fellow dealership staff to resolve customer questions and concerns.
  • Develop a strong understanding of the manufacturer’s standards for customer satisfaction.
  • Ensure valid payment is collected, properly authorized for the correct amount, and accurately recorded in daily reports.

  Be the First Impression That Inspires Lasting Loyalty!

  Qualifications & Requirements:

  • Bilingual proficiency in Spanish and English required; must be able to communicate clearly and professionally with a diverse clientele.
  • Excellent communication, interpersonal, and organizational abilities.
  • Professional appearance and demeanor in business attire, representing Empire with confidence.
  • Strong listening skills and empathetic approach to customer interactions.
  • Solid work ethic with the ability to thrive in a fast-paced, results-oriented environment.
  • Proven track record of delivering exceptional customer service through expertise, trust-building, and a focus on satisfaction.
  • Minimum of one year of experience in customer-facing or phone-based service roles as a Receptionist.
  • Friendly, enthusiastic, and reliable with a positive, team-oriented attitude.
  • Receptive to constructive feedback and committed to ongoing personal development.
  • Available for a Part-Time schedule: Monday through Saturday.
  • Proficient multitasker with strong computer skills, including Microsoft Office.
  • Maintains a clean, organized, and detail-oriented workspace.

  The job descriptions and responsibilities above will be required but not limited to any other job-related duties assigned by their supervisor. In a retail automotive dealership, nothing is more important than a satisfied customer. Come grow with us!

  We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

  Benefits

   401k Plan

   Paid time off (PTO)

   Competitive Pay Plans

   Health Insurance

   Dental Insurance

   Vision Plans

   Promotion from within

• About the company

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