• Job Description

  Req#: 1091550

  Apply your sound judgement and analytical skills in a key role
  
  The Ministry of Housing was formed in December 2022 to focus on the creation of attainable and affordable housing for people in British Columbia. The Ministry works collaboratively with partners within the B.C. government and across the housing sector to ensure consumers and providers in the housing marketplace are supported by efficient and fair regulations, that local governments are enabled to advance the housing their communities need, and that the supply of housing options offer attainable choices for British Columbians. As well, a key responsibility of the ministry is to lead government’s focused efforts on addressing the needs of unhoused people to support safe and healthy communities for all. The Ministry provides direction and funding to BC Housing, who has a mandate to develop, manage and administer housing options and supports on behalf of the Government across the housing ecosystem.
  
  The Residential Tenancy Branch (RTB) is part of the Homelessness, Partnerships, and Housing Supports Division in the Ministry of Housing. The RTB encourages successful relationships between landlords and tenants by providing information and public education about their rights and responsibilities. The RTB also has a significant administrative justice role which is fulfilled through the impartial arbitration and adjudication of disputes between landlords and tenants. As part of its mandate, the RTB also supports landlords and tenants in avoiding disputes or resolving them consensually, as early as possible.

  The Case Facilitator is a key point of contact with participants in RTB proceedings and is important for the RTB’s statutory mandate to resolve matters in a way that is accessible, timely and flexible, and addresses the needs of all participants.

  The Case Facilitator exercises delegated statutory authority to support the resolution of residential tenancy disputes within the RTB’s jurisdiction, by:

  1. assisting the parties in reaching resolution by agreement through facilitation;
  2. reviewing the claims in a dispute and assisting the parties in identifying the facts relevant to resolving the dispute and the issues to be decided if the dispute is to be resolved by adjudication;
  3. providing a neutral, non-binding evaluation where appropriate;
  4. preparing the parties for adjudication and making recommendations on the process to be used for adjudication; and
  5. making orders to confirm consensual resolutions of disputes or to ensure disputes are adjudicated efficiently.

  The Case Facilitator supports resolution of high volumes of disputes with tight deadlines, while complying with the Residential Tenancy Act (RTA) an Manufactured Home Park Tenancy Act (MHPTA), associated regulations, the RTB Rules of Procedure, policy guidelines, and the principles of administrative law.

  Job Requirements:

  • Degree or diploma related to law and/or dispute resolution, public or business administration or an equivalent combination of education, training and experience may be considered.
  • Completion of mediation or consensual dispute resolution training.
  • A minimum of 1 year of recent (within the last 6 years) experience acting as a mediator in formal mediations, including drafting settlement agreements or related documents. Experience facilitating disputes or settlement discussions. A full year’s experience is expected to include a minimum of 15 mediations, facilitations, or representation of parties in mediations.
  • A minimum of 2 years of professional experience in each of the following:
    • interpretation and application of legislation, regulations, and policies.
    • conveying information in plain language, both verbally and in writing.
    • providing competent, timely, respectful, quality service to the public in a high-volume, fast-paced environment.
    • managing a high-volume case load and individual case files in a customer service environment.
    • working respectfully with individuals from diverse backgrounds, to listen and understand, and effectively manage angry, frightened, or distraught behavior.

  For questions regarding this position, please contact Tracy.Hannah@gov.bc.ca.
  
  About this Position:
  Remote work is allowed, this position can work up to full time from their home in British Columbia subject to an approved telework agreement. The locations listed above are to assist applicants in searching for this opportunity and are not a complete list of locations.
  This is for four (4) permanent opportunities.
  An eligibility list may be established for temporary and/or permanent opportunities.
  Employees of the BC Public Service must be located in BC at the time of employment.
  This position is excluded from union membership.
  
  Working for the BC Public Service:
  The BC Public Service is committed to creating a diverse workplace to represent the population we serve and to better meet the needs of our citizens. Consider joining our team and being part of an innovative, inclusive and rewarding workplace.
  
  The Indigenous Applicant Advisory Service is available to applicants that self-identify as Indigenous (First Nations, status or non-status, Métis, or Inuit) seeking work or already employed in the BC Public Service. For guidance on applying and interviewing, please contact IndigenousApplicants@gov.bc.ca or 778-405-3452.
  
  How to Apply:
  Your application must clearly demonstrate how you meet the job requirements listed above.

  Cover Letter: NO - Please do not submit a cover letter as it will not be reviewed.
  
  Resume: YES - A resume is required as part of your application, however, it may not be used for initial shortlisting purposes.

  Questionnaire: YES - You will need to complete a comprehensive questionnaire to demonstrate how you meet the job requirements. Include all relevant information about your educational accomplishments and employment history including job titles, start and end dates (month and year) of your employment, and how you obtained your relevant experience. The questionnaire will take approximately 60 minutes to complete.
  
  Helpful tips, videos and more regarding the application process can be found on the Your Job Application page of MyHR. If you are experiencing technical difficulty applying, e-mail BCPSA.Hiring.Centre@gov.bc.ca, before the stated closing time, and we will respond as soon as possible.

  
  Additional Information:
  A Criminal Record Check (CRC) will be required.
  
  Applicants selected to move forward in the hiring process may be assessed on the Knowledge, Skills, Abilities and Competencies as outlined in the attached Job Profile located at the bottom of the posting.
  
  Applications will be accepted until 11:00 pm Pacific Standard Time on the closing date of the competition.

• About the company

  The provincial government of British Columbia is the body responsible for the administration of the Canadian province of British Columbia.

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