• Job Description

  Req#: C9436-26-0083?language=en&page=32&sort=publicationDateDesc

  Job summary

  *Previous applicants need not apply*

  An exciting opportunity has arisen to assist in providing a high quality reception service at Northcroft. The post holder will act as a first point of contact for all visitors and callers to Northcroft. The post holder will liaise professionally at all times with visitors, patients, medical, nursing, clinical support, clerical and secretarial staff.

  Previous experience of working in a reception role is required, as well as a level 2 administration/customer care qualification. You must be able to communicate clearly, both verbally and in writing, and have the ability to work alone or as a team member. You must also be proficient in Microsoft Office applications. Previous experience within the NHS and dealing with the general public would be an advantage.

  Main duties of the job

  To provide a full range of reception, switchboard and administrative duties. To be the first point of contact for the public, visitors and service users when contacting Community Services, Steps to Recovery, AOT, HTT and Acute teams across the Birmingham and Solihull Mental Health NHS Foundation Trust.

  Working Pattern

  Week 1: Wednesday 18:00-22:00, Thursday 18:00-22:00, Friday 17:00-22:00, Saturday 15:00-22:00

  Week 2: Monday 18:00-22:00, Saturday 15:00-22:00, Sunday 15:00-22:00

  About us

  Welcome to Birmingham and Solihull Mental Health NHS Foundation Trust. Our 4000 clinical and support staff help us to improve mental health wellbeing and meet the needs of the 70,000 people we serve each year. We provide a range of mental healthcare services across Birmingham and Solihull, as well as specialised services nationally. We also offer medical, nursing and psychology training and are proud of our international reputation for both research and innovation.

  Our population is culturally diverse, characterised in places by high levels of deprivation which create an increasing demand for our services and a necessity for us to make sure everyone can access the help they need. We are a team of compassionate, inclusive and committed people working together to provide excellent care to support our community. If you are looking for a place to belong, where you can make a real difference to people's lives, join our team where our warm welcome is waiting for you.

  Details

  Date posted

  09 February 2026

  Pay scheme

  Agenda for change

  Band

  Band 3

  Salary

  £24,937 to £26,598 a year per annum, pro rata

  Contract

  Fixed term

  Duration

  9 months

  Working pattern

  Part-time

  Reference number

  436-7737828

  Job locations

  Northcroft

  190 Reservoir Road

  Birmingham

  B23 6DW

  
  

  Job description

  Job responsibilities

  For further information about the main responsibilities please view the attached jobdescription and person specification.

  We are unable to support applications from job seekers who require sponsorship to work the United Kingdom (UK)

  We highly recommend you submit your application as soon as possible, this post may close earlier than the indicated closing date if a sufficient number of applications are received.

  Job description

  Job responsibilities

  For further information about the main responsibilities please view the attached jobdescription and person specification.

  We are unable to support applications from job seekers who require sponsorship to work the United Kingdom (UK)

  We highly recommend you submit your application as soon as possible, this post may close earlier than the indicated closing date if a sufficient number of applications are received.

  Person Specification

  Essential

  Essential

  • Previous Training in Reception/Switchboard role
  • Familiarity with Microsoft Office software packages, Word, Excel and Outlook
  • Experience of working in a busy reception area.

  Desirable

  • English to GCSE Grade C, or equivalent.
  • RiO trained
  • Experience of working in a Mental Health environment/Healthcare setting.

  Person Specification

  Essential

  Essential

  • Previous Training in Reception/Switchboard role
  • Familiarity with Microsoft Office software packages, Word, Excel and Outlook
  • Experience of working in a busy reception area.

  Desirable

  • English to GCSE Grade C, or equivalent.
  • RiO trained
  • Experience of working in a Mental Health environment/Healthcare setting.

  Disclosure and Barring Service Check

  This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

  Employer details

  Employer name

  Birmingham and Solihull Mental Health NHS Foundation Trust

  Address

  Northcroft

  190 Reservoir Road

  Birmingham

  B23 6DW

  
  

  Employer's website

  https://www.bsmhft.nhs.uk/ (Opens in a new tab)

  Employer details

  Employer name

  Birmingham and Solihull Mental Health NHS Foundation Trust

  Address

  Northcroft

  190 Reservoir Road

  Birmingham

  B23 6DW

  
  

  Employer's website

  https://www.bsmhft.nhs.uk/ (Opens in a new tab)

• About the company

  National Health Service (NHS) is the umbrella term for the publicly-funded healthcare systems of the United Kingdom (UK). The founding principles were that services should be comprehensive, universal and free at the point of delivery—a health service based on clinical need, not ability to pay. Each service provides a comprehensive range of health services, free at the point of use for people ordinarily resident in the United Kingdom apart from dental treatment and optical care.

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