• Job Description

  Req#: BANQU002575

  The Madison Concourse Hotel and Governor's Club is the largest convention hotel in Madison, Wisconsin with 373 guest rooms and 27,000 square feet of flexible meeting space including 28 meeting rooms and 6 hospitality suites. We're an independent hotel and we believe in offering genuine and caring service to every guest. Our mission is to provide our guests with a memorable experience each and every time they visit us.

  This position requires flexibility in scheduling including a combination of days, nights, weekends, and holidays.

  The starting wage for this position is $65,000-$75,000, depending on experience.

  Responsibilities:

  • Lead, support, and coach the banquet team by providing consistent on-the-floor leadership and guidance

  • Oversee all aspects of the employee lifecycle, including interviewing, hiring, onboarding, performance management, and termination

  • Manage and resolve guest concerns promptly and professionally to ensure a positive guest experience

  • Coordinate the proper and timely set-up of all functions in accordance with food, beverage, and meeting specifications

  • Ensure appropriate staffing levels, room and station assignments, buffet décor, and enhancements as they relate to banquet and meeting room set-up

  • Manage inventory of banquet-related items, including linen, liquor, silverware, china, and other operational supplies

  • Inspect and oversee the cleanliness, organization, and maintenance of all function spaces, public areas, and banquet service areas

  • Communicate and collaborate with multiple departments, including housekeeping, catering, and culinary teams, to ensure the highest level of product delivery

  • Set and uphold expectations for professional, friendly, and engaging service at all times

  • Perform other functions as required and directed

  Qualifications:

  • Previous experience in banquet operations or event management within a hotel or upscale catering environment strongly preferred
  • Proven leadership skills with the ability to motivate, develop, and inspire a diverse team
  • Exceptional communication and interpersonal skills, with a warm and friendly demeanor
  • Strong organizational and multitasking abilities, thriving in a fast-paced environment

  • Detail-oriented mindset with a focus on flawless execution and exceptional guest experiences

  • Proficiency in event management software preferred, but not required
  • Working knowledge of Microsoft Office Suite
  • Flexibility to work a varied schedule, including evenings, weekends, and holidays, based on event requirements
  • A genuine passion for the hospitality industry, with a commitment to delivering exceptional service and creating memorable moments

  Qualified applicants must be able to complete a pre-employment drug test, background check, and reference checks. The Madison Concourse Hotel is a drug-free workplace.

  Benefits

  We hire the most highly qualified people available and provide a competitive benefits package which includes:

  • Free employee parking
  • Free employee meal
  • Discounted hotel rooms
  • 401-K matching retirement plan
  • Paid time off
  • $1,000 Employee Referral Bonus
  • Cash Advance: Get the money you've already earned from work before your paycheck arrives! Available as early as your first shift.
  • Up to 30% off hotel rooms at Great Wolf Resorts throughout the U.S. and Canada!
  • Pet Insurance for part time and full time employees
  • A vibrant and inclusive work environment that values teamwork and celebrates your contributions

  Full time positions also offer:

  • A comprehensive Quartz health insurance plan
  • Dental insurance
  • Vision insurance
  • Company-paid basic life insurance and short term disability
  • Flexible Spending Account (FSA)
  • Additional life insurance policy

  Our goal is to improve the quality of work life by using fair and consistent treatment and providing equal growth opportunities for all team members. We are an equal opportunity employer as defined by federal, state or local laws.

  Qualifications

  Education

  Preferred

  Associates

  Experience

  Required

  Preferred

  Knowledge of banquet/catering functions helpful

  Knowledge of BEOs

  Experience working/supervising in a union environment helpful

  Basic AV Knowledge helpful

  Behaviors

  Required

  Leader : Inspires teammates to follow them

  Detail Oriented : Capable of carrying out a given task with all details necessary to get the task done well

  Team Player : Works well as a member of a group

  Innovative : Consistently introduces new ideas and demonstrates original thinking

  Dedicated : Devoted to a task or purpose with loyalty or integrity

  Motivations

  Required

  Flexibility : Inspired to perform well when granted the ability to set your own schedule and goals

  Self-Starter : Inspired to perform without outside help

  Preferred

  Growth Opportunities : Inspired to perform well by the chance to take on more responsibility

  Equal Opportunity Employer
  This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.

• About the company

  The Madison Concourse Hotel is the premier hotel in downtown Madison, WI and is perfect for your next hotel stay or event. Book your room or event today.

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