• Job Description

  Req#: R0000350176

  Career Area:

  Finance

  Job Description:

  Your Work Shapes the World at Caterpillar Inc.

  When you join Caterpillar, you're joining a global team who cares not just about the work we do – but also about each other. We are the makers, problem solvers, and future world builders who are creating stronger, more sustainable communities. We don't just talk about progress and innovation here – we make it happen, with our customers, where we work and live. Together, we are building a better world, so we can all enjoy living in it.

  Our common values and focus on inclusion and respect drive the decisions made by our company, teams, and people. This is why we are committed to hiring and building diverse teams’ representative of the customers we serve globally. When you join our team, you can apply your unique life and job experiences and work in an environment where your ideas are heard, your contributions are celebrated, and your whole-self matters.

  Cat Financial is a subsidiary of Caterpillar Inc., the world’s leading manufacturer of construction and mining equipment, off-highway diesel and natural gas engines, industrial gas turbines and diesel-electric locomotives. For more than 40 years, Cat Financial has provided a wide range of financing solutions to customers and Cat® dealers for machines, engines, Solar® gas turbines, genuine Cat® parts and services. Headquartered in Nashville, Tennessee, Cat Financial serves customers globally with offices and subsidiaries located throughout North and South America, Asia, Australia, Europe, and Africa. Visit Choose Cat Equipment Financing From Cat Financial | Cat | Caterpillar to learn more about Cat Financial.

  Role Definition

  • As a Customer Service Representative, you’ll be the first line of support for our customers—providing fast, clear, and friendly assistance. You’ll coordinate services, resolve issues, and offer recommendations that help solve our customer’s toughest challenges.

  What You Will Do:

  • Execute core customer service processes and manage customer accounts
  • Communicate directly with our customers to build strong, positive customer relationships, and provide an exceptional customer experience
  • Resolve customer enquiries with accuracy, clarity, professionalism, and empathy
  • Communicate directly with both Dutch and English-speaking customers to support our customers and business
  • Investigate issues and provide resolutions for our customers and business partners
  • Interpret, analyse, and process data to support effective decision‑making
  • Maintain detailed, compliant customer communication records
  • Collaborate with a broad range of teams to support our customers and partners

  You Will Thrive in This Role if You Can:

  • Bring a strong customer‑back mindset, helping solve our customers’ toughest challenges
  • Act with urgency and initiative, taking a proactive approach to enquiries
  • Listen with intent, seeking to understand our customers’ businesses
  • Approach issues with a structured, logical approach to problem solving
  • Communicate openly, clearly, and respectfully with different audiences
  • Demonstrate analytical thinking, using data and insights to guide decisions
  • Show accuracy and attention to detail in every interaction and record
  • Manage your priorities confidently, balancing multiple tasks without losing quality
  • Think critically and make informed, considered decisions
  • Maintain positive, professional relationships built on trust and reliability

  Must haves:

  • Fluent in both written and verbal communication in English and Dutch

  What will Caterpillar do for you?
  Job Title: Customer Service Representative

  Salary: £34,237.00 – 54,780.00
  Contract: Permanent.
  Hours: In office Monday - Friday, full time 37.5 hours.
  Benefits:
  24 days annual leave increasing with service to 30 days,
  9% performance bonus (Paid quarterly)
  Green Car Scheme
  Share Scheme
  Non-contributory Pension Scheme 10%
  Private Medical Insurance
  Dental and Vision Scheme
  Life Insurance
  Travel: up to 10%

  Caterpillar is an Equal Opportunity Employer and considers applicants for all positions without regard to race, colour, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws.

  Caterpillar is committed to creating a dynamic work environment that values diversity and inclusion, respect and integrity, customer focus, and innovation. For more information, visit https://www.caterpillar.com/en/careers/why-caterpillar.html

  Follow us on Twitter, Facebook, LinkedIn, and YouTube.

  Visa sponsorship is available for eligible applicants.

  Posting Dates:

  February 13, 2026 - February 27, 2026

  Caterpillar is an Equal Opportunity Employer. Qualified applicants of any age are encouraged to apply

  Not ready to apply? Join our Talent Community.

• About the company

  Since 1925, Caterpillar Inc. has been helping our customers build a better world – making sustainable progress possible and driving positive change on every continent. With 2020 sales and revenues of $41.7 billion, Caterpillar Inc. is the world’s leading manufacturer of construction and mining equipment, diesel and natural gas engines, industrial gas turbines, and diesel-electric locomotives. We do business on every continent, principally operating through three primary segments – Construction Industries, Resource Industries, and Energy & Transportation – and providing financing and related services through our Financial Products segment.

Notice