NHS

Business Intelligence Officer


This job is now closed

Pay33,072.00 - 37,232.00 / year
LocationPlymouth/England
Employment typeFull-Time
  • Job Description

      Req#: P0007-26-0007?language=en&page=26&sort=publicationDateDesc

      Job summary

      The Business Intelligence Analyst will play a key role in supporting data-driven decision-making across PDSE. The postholder will be responsible for developing, maintaining, and delivering high-quality performance reporting, and analytical insight to support operational, clinical, teaching, and research activities.

      Working closely with the Business Performance Manager and a wide range of academic, clinical, and professional services stakeholders, the role will interpret complex datasets into meaningful insights that inform planning, performance management, and strategic development.

      Main duties of the job

      Key accountabilities:

      Design, develop, and maintain dashboards, and reports to support business performance monitoring across PDSE

      Produce regular and ad-hoc reports covering areas such as clinical activity, finance, workforce, student activity, and research performance.

      Ensure reporting aligns with institutional, regulatory, and external reporting requirements

      Analyse complex datasets from clinical systems to identify trends, risks, and opportunities

      Provide clear, concise insight and recommendations to streamline and support operational and strategic decision-making

      Work with system owners and data providers to improve data quality, consistency, and integrity

      Support the development and documentation of reporting standards

      Promote best practice in data governance and information management.

      Translate business requirements into effective analytical solutions and to present findings to a variety of different audiences in a clear and accessible way

      Identify opportunities to automate reporting and improve efficiency through better use of including BI tools and data solutions as well as any other

      Support project design and delivery from a data driven perspective

      To support the collation and delivery of data and information to external stakeholders such as NHSE

      Keep up to date with developments in business intelligence, analytics, and data visualisation

      Contribute to the ongoing development of the Business Performance and BI function

      About us

      Peninsula Dental Social Enterprise (PDSE) are an award-winning Social Enterprise and Community Interest Company. We provide NHS treatment and outreach services to local communities in Devon and Cornwall and we work closely with the University of Plymouths Peninsula Dental School to support the clinical education of its dental healthcare students.

      As a social enterprise, we are a values driven organisation with a focus on patient-centred care and addressing local oral health needs.

      Details

      Date posted

      19 February 2026

      Pay scheme

      Other

      Salary

      £33,072 to £37,232 a year

      Contract

      Permanent

      Working pattern

      Full-time

      Reference number

      P0007-26-0007

      Job locations

      Peninsula Dental School

      20 Research Way

      Derriford

      Plymouth

      PL6 8BT


      Job description

      Job responsibilities

      Key accountabilities:

      Design, develop, and maintain dashboards, and reports to support business performance monitoring across PDSE

      Produce regular and ad-hoc reports covering areas such as clinical activity, finance, workforce, student activity, and research performance.

      Ensure reporting aligns with institutional, regulatory, and external reporting requirements

      Analyse complex datasets from clinical systems to identify trends, risks, and opportunities

      Provide clear, concise insight and recommendations to streamline and support operational and strategic decision-making

      Work with system owners and data providers to improve data quality, consistency, and integrity

      Support the development and documentation of reporting standards

      Promote best practice in data governance and information management.

      Translate business requirements into effective analytical solutions and to present findings to a variety of different audiences in a clear and accessible way

      Identify opportunities to automate reporting and improve efficiency through better use of including BI tools and data solutions as well as any other

      Support project design and delivery from a data driven perspective

      To support the collation and delivery of data and information to external stakeholders such as NHSE

      Keep up to date with developments in business intelligence, analytics, and data visualisation

      Contribute to the ongoing development of the Business Performance and BI function

      Measures of success:

      Successful outcomes to items listed in key accountabilities and other delegated tasks

      Positive feedback (staff, patients and students)

      Meets deadlines

      Manages competing demands

      Adherence to PDSE policies

      Appropriate outcomes for patients and students through a motivated staff group

      Job description

      Job responsibilities

      Key accountabilities:

      Design, develop, and maintain dashboards, and reports to support business performance monitoring across PDSE

      Produce regular and ad-hoc reports covering areas such as clinical activity, finance, workforce, student activity, and research performance.

      Ensure reporting aligns with institutional, regulatory, and external reporting requirements

      Analyse complex datasets from clinical systems to identify trends, risks, and opportunities

      Provide clear, concise insight and recommendations to streamline and support operational and strategic decision-making

      Work with system owners and data providers to improve data quality, consistency, and integrity

      Support the development and documentation of reporting standards

      Promote best practice in data governance and information management.

      Translate business requirements into effective analytical solutions and to present findings to a variety of different audiences in a clear and accessible way

      Identify opportunities to automate reporting and improve efficiency through better use of including BI tools and data solutions as well as any other

      Support project design and delivery from a data driven perspective

      To support the collation and delivery of data and information to external stakeholders such as NHSE

      Keep up to date with developments in business intelligence, analytics, and data visualisation

      Contribute to the ongoing development of the Business Performance and BI function

      Measures of success:

      Successful outcomes to items listed in key accountabilities and other delegated tasks

      Positive feedback (staff, patients and students)

      Meets deadlines

      Manages competing demands

      Adherence to PDSE policies

      Appropriate outcomes for patients and students through a motivated staff group

      Person Specification

      Behaviours

      Essential

      • Professional, adaptable, and resilient, with high standards of integrity, a proactive approach, and a commitment to continuous improvement
      • Strong analytical mindset with excellent attention to detail and an evidence-based approach to problem solving
      • Takes ownership of tasks
      • Ability to manage multiple tasks and competing demands
      • Demonstrates an ability to manage and participate in a changing environment with a positive attitude.

      Experience

      Essential

      • Significant experience in a Business Intelligence, data analysis, or performance reporting role
      • Experience developing dashboards and reports using BI tools (e.g. Power BI or similar)
      • Experience working with large, complex datasets from multiple sources

      Desirable

      • Experience working in higher education, healthcare, or a clinical/academic environment.
      • Experience with financial, workforce, or clinical activity data.

      Knowledge and Skills

      Essential

      • Strong analytical skills with the ability to interpret complex data and present clear insight.
      • Advanced skills in data manipulation and analysis (e.g. Excel).
      • Ability to communicate effectively with both technical and non-technical stakeholders
      • Understanding of how internal processes can impact on organisational performance
      • Able to prioritise and move between tasks to meet deadlines
      • Strong attention to detail and commitment to data quality and accuracy
      • Excellent numeracy and literacy skills (minimum GCSE grade C, or equivalent, in maths and English)

      Desirable

      • Knowledge of NHS, university, or dental school data flows and reporting requirements.
      • Understanding of data governance, information standards, and regulatory reporting

      Qualifications

      Essential

      • Educated to degree level or equivalent experience in a relevant discipline (e.g. data analytics, information management, business, health informatics).
      Person Specification

      Behaviours

      Essential

      • Professional, adaptable, and resilient, with high standards of integrity, a proactive approach, and a commitment to continuous improvement
      • Strong analytical mindset with excellent attention to detail and an evidence-based approach to problem solving
      • Takes ownership of tasks
      • Ability to manage multiple tasks and competing demands
      • Demonstrates an ability to manage and participate in a changing environment with a positive attitude.

      Experience

      Essential

      • Significant experience in a Business Intelligence, data analysis, or performance reporting role
      • Experience developing dashboards and reports using BI tools (e.g. Power BI or similar)
      • Experience working with large, complex datasets from multiple sources

      Desirable

      • Experience working in higher education, healthcare, or a clinical/academic environment.
      • Experience with financial, workforce, or clinical activity data.

      Knowledge and Skills

      Essential

      • Strong analytical skills with the ability to interpret complex data and present clear insight.
      • Advanced skills in data manipulation and analysis (e.g. Excel).
      • Ability to communicate effectively with both technical and non-technical stakeholders
      • Understanding of how internal processes can impact on organisational performance
      • Able to prioritise and move between tasks to meet deadlines
      • Strong attention to detail and commitment to data quality and accuracy
      • Excellent numeracy and literacy skills (minimum GCSE grade C, or equivalent, in maths and English)

      Desirable

      • Knowledge of NHS, university, or dental school data flows and reporting requirements.
      • Understanding of data governance, information standards, and regulatory reporting

      Qualifications

      Essential

      • Educated to degree level or equivalent experience in a relevant discipline (e.g. data analytics, information management, business, health informatics).

      Disclosure and Barring Service Check

      This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

      Employer details

      Employer name

      Peninsula Dental Social Enterprise CIC

      Address

      Peninsula Dental School

      20 Research Way

      Derriford

      Plymouth

      PL6 8BT


      Employer's website

      https://peninsuladental.org.uk/ (Opens in a new tab)

      Employer details

      Employer name

      Peninsula Dental Social Enterprise CIC

      Address

      Peninsula Dental School

      20 Research Way

      Derriford

      Plymouth

      PL6 8BT


      Employer's website

      https://peninsuladental.org.uk/ (Opens in a new tab)

  • About the company

      National Health Service (NHS) is the umbrella term for the publicly-funded healthcare systems of the United Kingdom (UK). The founding principles were that services should be comprehensive, universal and free at the point of delivery—a health service based on clinical need, not ability to pay. Each service provides a comprehensive range of health services, free at the point of use for people ordinarily resident in the United Kingdom apart from dental treatment and optical care.

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