• Job Description

  Req#: 25-42372
  
  Duration: 3+ Months with Possible extension
  
  Job Description:
  • Must be available for in-person interview on Sep 9th.
  • Training schedule - Monday-Friday, 8am-4:30pm. After training schedule will be Monday-Friday, must have availability between 8am-6pm as hours will be assigned based on business need.
  • Must not have any Planned Time Off during training time (Oct 13th to Dec 13th).
  • All candidates will be scheduled to start on Oct 13th with no alternate start date.
  
  
  Responsibilities:
  • Provides prompt, accurate, thorough and courteous responses to all customer inquiries. Inquiries may be non-routine and require deviation from standard screens, scripts, and procedures. Performs research as needed to resolve inquiries.
  • Ensures effective customer relations by responding accurately, timely, and courteously to telephone, written, web, or walk-in inquiries. Handles situations which may require adaptation of response or extensive research. Accurately documents inquiries.
  • Initiates or processes adjustments or performs other research as needed to resolve inquiries. Coordinates with other departments to resolve problems. Responds to, researches and/or assists with priority inquiries and special projects as required by management.
  • Provides feedback to management regarding customer problems, questions and needs. Maintains accurate records on complaints and/or other customer comments, and makes recommendations for changes to management. Follows through on complaints until resolved or reports to management as needed.
  • Maintains basic knowledge of quality work instructions and company policies. Assists with process improvements through the recommendation of changes in procedures and techniques discovered during daily operations. Maintains all departmental productivity, quality, and timeliness standards.
  • Assist with the training of new employees and cross training of coworkers.
  
  Experience:
  • 1 year of claims processing or customer service experience OR Bachelor's Degree in lieu of work experience.
  
  Skills:
  • Excellent verbal and written communication skills. Proficient spelling, punctuation, and grammar. Strong human relations and organizational skills.
  • Ability to handle high stress situations. Good judgment. Ability to handle confidential or sensitive information with discretion.
  • Ability to learn and operate multiple computer systems effectively and efficiently.
  • Required Software and Tools: Basic computer operating skills. Standard office equipment.
  • Preferred Software and Other Tools: Knowledge of word processing, spreadsheet, and database software
  
  Education:
  • High School Diploma or equivalent
  
  About US Tech Solutions:
  US Tech Solutions is a global staff augmentation firm providing a wide range of talent on-demand and total workforce solutions. To know more about US Tech Solutions, please visit www.ustechsolutions.com.
  
  US Tech Solutions is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity,
  national origin, disability, or status as a protected veteran.
  

• About the company

  Our Talent Your Results - This is the premise behind US Tech Solutions. Our flexible engagement model offers right-fit talent on-demand - when, where and how you need it, so you can achieve your business objectives. We offer contingent, contract-to-hire or direct staffing services. At USTECH, we understand how critical talent is to every organization, as well as how the world of work and the workplace is changing. We offer the most effective means to help you acquire, manage and optimize talent. USTECH was founded in 2000 by Manoj Agarwal. Today, we are a global firm offering talent solutions to 150 customers including 20% of Fortune 500 across Financial Services, Healthcare, Life Sciences, Aerospace, Energy, Retail, Telecom, Technology, Manufacturing, and Engineering.

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