Government of Canada - Central
call centre agent - customer service
This job is now closed
Job Description
- Req#: 48525133
- No degree, certificate or diploma
- Private company, corporation or industry
- Sales
- Advise clients on advertising or sales promotion strategies
- Answer written and oral inquiries
- Answer inquiries and provide information to customers
- Explain the type and cost of services offered
- Obtain and examine all relevant information to assess client feedback, enquiries and complaints in the delivery of meaningful information and services.
- Receive and log complaints
- Receive payments
- Maintain and manage digital database
- Answer clients' inquiries and provide information
- Consult with clients after sale to provide ongoing support
- Book appointments
- Customer service clerk
- Database software
- Internet
- MS Excel
- MS Outlook
- MS Windows
- MS Word
- MS Office
- Social Media
- Spreadsheet
- Electronic mail
- Call centre
- Attention to detail
- Punctuality
- Client focus
- Efficient interpersonal skills
- Excellent oral communication
- Organized
- Reliability
- Team player
- Dependability
- Honesty
- Bonus
- Free parking available
- Learning/training paid by employer
- Parking available
About the company
Overview
Languages
English
Education
Experience
1 year to less than 2 years
On site
Work must be completed at the physical location. There is no option to work remotely.
Work setting
Responsibilities
Tasks
Supervision
Experience and specialization
Computer and technology knowledge
Type of experience
Additional information
Work conditions and physical capabilities
Personal suitability
Benefits
Financial benefits
Other benefits
Notice
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