• Job Description

  Req#: 25023418

  At American Express, our culture is built on a 175-year history of innovation, shared values and leadership behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you’ll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career.

  Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.

  Business Unit/ Role Specific Info

  American Express Travel & Lifestyle Services (TLS) serves American Express Card Members around the world with a full range of services, from trip planning and booking to enhancing their travel plans with tailored experiences.

  Across the globe, TLS has thousands of dedicated colleagues who are passionate about what they do and take pride in delivering exceptional, personalized service to our customers and helping them to unlock unique and memorable experiences from their travels.

  How will you make an impact in this role?

  We are seeking a proactive and motivated intern to join our Global Travel & Lifestyle Services team. This internship is designed to provide hands-on experience in partner engagement, operational excellence, and data analysis within a global service environment.

  This is a non-customer facing role, focusing on internal operations, quality assurance practices, and cross-functional collaboration. The internship offers the opportunity to gain exposure to how a leading organization delivers premium travel and lifestyle services, while developing professional skills in a supportive and structured setting.

  We encourage interns not only to support existing processes but also to challenge the status quo by proposing suggestions for review and exploring new ways of doing things.

  Key Responsibilities

  Partner Engagement & Operations

  • Support the administration of travel benefits and operational workstreams.
  • Assist with coordination and documentation across cross-functional projects.
  • Provide administrative support to ensure smooth departmental operations.

  Quality Assurance & Call Listening

  • Conduct call listening and quality assessments of customer interactions.
  • Participate in call calibration sessions with team leaders and seniors.
  • Identify service trends and improvement areas, sharing observations for review.

  Process Excellence, Data Analysis & Innovation

  • Perform root cause analysis based on call quality reviews and operational data.
  • Consolidate findings into monthly reports and present insights to the team.
  • Suggest process improvements for review, with the aim of driving efficiency and enhancing customer experience.

  Learning & Development Exposure

  • Attend team meetings and observe how leaders and senior colleagues manage daily operations.
  • Gain insights into coaching, leadership, and performance management in a global setting.
  • Develop professional skills in problem-solving, data interpretation, and project coordination.
  • Learn best practices in compliance, operational governance, and corporate communication.

  Confidentiality & Compliance

  As part of the role, the intern will be expected to respect and maintain confidentiality of all company data, customer information, and internal documentation. Adherence to company compliance standards and policies is required at all times.

  Skills and Qualifications

  • Currently pursuing a degree in Business Administration, Hospitality, or a related field.
  • Strong analytical and problem-solving skills, with a solution-oriented mindset.
  • Excellent written and verbal communication skills.
  • Organized, resourceful, and able to manage multiple tasks.
  • Proficiency in Microsoft Office (Excel, PowerPoint, Word).

  • Eagerness to learn, innovate, and contribute in a collaborative environment

  Additional Information:

  • Location: Kuala Lumpur

  • Starting Date: April - July (Flexible)

  • Duration: 3 - 6 Months

  • Hours: Full time

  • Year of study: Bachelors - penultimate or final year of study

  Employment eligibility to work with American Express in Malaysia is required as the company will not pursue visa sponsorship for these positions.

  American Express is committed to providing a meaningful learning experience for all interns. Internships are subject to the following terms:

  • A Flexible working model, with hybrid or onsite arrangements depending on the role and business needs.
  • All internship opportunities are offered solely as temporary learning and development experiences.
  • An internship does not constitute employment with the Company and does not create any employer-employee relationship under Malaysian law.
  • For the avoidance of doubt, notwithstanding any discretionary benefits the Company may choose to offer as part of the internship program, which may be amended or withdrawn at any time at the Company’s sole and absolute discretion, interns are not entitled to statutory benefits or any other employment-related rights.
  • Participation in an internship does not guarantee future employment with the Company.
  • All internship offers by American Express are conditional upon the successful completion of a background verification check, subject to applicable laws and regulations.

• About the company

  At American Express, we know that with the right backing, people and businesses have the power to progress in incredible ways. Whether we’re supporting our customers’ financial confidence to move ahead, taking commerce to new heights, or encouraging people to explore the world, our colleagues are constantly striving to uphold our powerful backing promise to our customers and each other every day.

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