• Job Description

  Req#: R-289

  If you are looking to make an impact on a meaningful scale, come join us as we embrace the Power of One!
  

  We strive to be an employer of choice and establish a reputation for being a talent rich organization where Associates can grow their career caring for others. For over a century, we’ve served the health care needs of the people of Memphis and the Mid-South.
  

  Provides on-site and telephone interpretation services in a Foreign Language and English for patients, patient families, physicians, and care givers. Provides interpreting services and document translation services as needed for Limited English Proficient / Non English Proficient (LEP/NEP) patients and their families, works to support Patient Family Centered Care, and ensures focus on customer service. Works with all age-specific populations including neonates, infants, children, adolescents, adults, and geriatrics patients. Models appropriate behavior as exemplified in The Methodist Mission, Vision and Values.

  
  

  Working at MLH means carrying the mission forward of caring for our community and impacting the lives of patients in every way through compassion, a deliberate focus on service expectations and a consistent thriving for excellence.
  
  A Brief Overview
  Provides on-site and telephone interpretation services in a Foreign Language and English for patients, patient families, physicians, and care givers. Provides interpreting services and document translation services as needed for Limited English Proficient / Non English Proficient (LEP/NEP) patients and their families, works to support Patient Family Centered Care, and ensures focus on customer service. Works with all age-specific populations including neonates, infants, children, adolescents, adults, and geriatrics patients. Models appropriate behavior as exemplified in The Methodist Mission, Vision and Values.
  
  
  What you will do

  • Performs a variety of interpreting and translation services to assist foreign language-speaking patients receiving care at Methodist Le Bonheur Healthcare.
  • Provides information on hospital and community resources. Assists departments in the interface with LEP/NEP patients.
  • Performs other duties as assigned.

  
  Education/Formal Training Requirements

  • High School Diploma or Equivalent

  
  Work Experience Requirements

  • 1-3 years Healthcare environment

  
  Knowledge, Skills and Abilities

  • Evidence of fluency in English and the foreign language.
  • Demonstrated ability to serve as a medical interpreter with ability to speak, read, and write in English and the foreign language and interpret/translate from the foreign language to English and vice-versa.
  • Ability to use Microsoft applications (such as Word, Excel and PowerPoint).
  • Ability to work without close supervision and to exercise independent judgment.
  • Ability to maintain working relationships with physicians, directors, co-workers, and other Associates.
  • Ability to set priorities, organize and coordinate multiple tasks, and maintain control of workflow.
  • Ability to work effectively in situations of high stress and conflict.

  
  Supervision Provided by this Position

  • There are no supervisory or lead responsibilities assigned to this position.

  
  Physical Demands

  • The physical activities of this position may include climbing, pushing, standing, hearing, walking, reaching, grasping, kneeling, stooping, and repetitive motion.
  • Must have good balance and coordination.
  • The physical requirements of this position are: light work - exerting up to 25 lbs. of force occasionally and/or up to 10 lbs. of force frequently.
  • The Associate is required to have close visual acuity to perform an activity, such as preparing and analyzing data and figures; transcribing; viewing a computer terminal; or extensive reading.
  • The conditions to which the Associate will be subject in this position: The Associate is not substantially exposed to adverse environmental conditions; job functions are typically performed under conditions such as those found in general office or administrative work.
  • May be exposed to infectious disease.
  • Must provide own transportation for local travel among hospitals and other sites for interpretation.

  
  Our Associates are passionate about what they do, the service they provide and the patients they serve. We value family, team and a Power of One culture that requires commitment to the highest standards of care and unity.

  
  Boasting one of the South's largest medical centers, Memphis blends a friendly community, a thriving and growing downtown, and a low cost of living. We see each day as a new opportunity to make a difference in the lives of the people in our community.

• About the company

  Methodist University Hospital is a hospital located in Memphis, Tennessee which is a part of Methodist Le Bonheur Healthcare.

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