• Job Description

  Req#: 3182368
  At Amazon, we're working to be the most customer-centric company on earth. To get there, we need exceptionally talented, bright, and driven people. Amazon is seeking CTL for our transportation team. Amazon is one of the most recognizable brand names in the world and we distribute millions of products each year to our loyal customers
  
  We're seeking a CTL for our Delivery center. In this role you will be responsible for shift operations at our DCs and support the DC manager in performance management and driving the operational plan.
  
  Title: CTL
  Location: New Delhi
  
  Essential Functions
  
  -Job Description · Account Identification & Acquisition: Market mapping and Identification of potential retail stores for time bound Acquisition, induction and onboarding of new accounts (I.H.S stores) in the assigned territory.
  · Account Management: Managing and driving the growth of the Channel partners/stores’ business with Amazon. Build and execute on a strategic account plan that delivers on key business opportunities for the stores and Amazon.
  · Field Visits: Visiting targeted number of stores on a daily/weekly/monthly basis.
  · Training: Deliver training & coaching of Amazon processes, products, operating model and SOPs.
  · Work on the ground to enable network with new product launches and partner with the operations and other teams.
  · Reporting: Maintaining & publishing routine reporting on the stores current performance & business with Amazon. Publish recommendations and action plans based on data. Reporting the overall Network Health in the assigned territory.
  · Team Management: Building and managing a multi-layer team and manage performance through on-the job coaching and mentoring. Driving team of associates for managing their targets.
  · Set proper expectations, provide clear status communications, and manage relationships with the acquired/assigned stores for a mutual growth.
  · Work with Stores/channel partners to improve operational aspects of their business in providing a great delivery experience and consistently enhance efficiency.
  · Enhance Engagement with accounts to improve business and increase retention.
  · Drive stores against goals (Volume, FTR and other key metrics).
  · Handling day to day operational escalations and be available to round the clock to manage the issues.
  · Internal/External Stake holder management.
  · Support station operations and/or customer deliveries.
  Essential Skills
  
  Strong leadership capabilities and people management skills
  Ability to work under pressure situations
  Ability to work in ambiguous situations
  Good communication skills. Ability to communicate and explain to individuals & the team, what needs to be achieved for the Delivery Center /Amazon to achieve its objectives. Listening skills: Gains input and commitment from all involved in delivering their specific part.
  Strong Bias for great customer service: Engage the Team in developing their understanding of Customer Experience and knowledge of what Customers actually needs/expects.
  High Ownership: Follows through to ensure the delivery of changes/solutions/services that fulfill the Customer’s needs.
  
  Analytical Skills: Effectively analyze and interpret information, identifying & validating the key facts, including reviewing alternatives to determine advantages and associated risks.
  
  A day in the life
  Interact with multiple stakeholders and get things done. Regular show of ownership and bias for action.- 1+ years of sales experience
  - Bachelor's degree- Experience with Excel
  
  Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

• About the company

  Amazon.com, Inc. is an American multinational technology company based in Seattle, Washington, which focuses on e-commerce, cloud computing, digital streaming, and artificial intelligence. It is one of the Big Five companies in the U.S. information technology industry, along with Google, Apple, Microsoft, and Facebook. The company has been referred to as "one of the most influential economic and cultural forces in the world", as well as the world's most valuable brand.

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