• Job Description

  Req#: 3188966
  Amazon Now is seeking an operations leader to support cluster-level operational indexing and performance tracking in a city. This role involves monitoring key operational metrics across dark stores, managing data accuracy for operational dashboards, and supporting the team in maintaining visibility into network health and performance. Managing 3P partners and driving standardization/improvement is a key requirement of the role.
  
  Key job responsibilities
  Track and index operational metrics including count compliance, fulfillment times, inventory accuracy, and delivery performance across city networks
  
  Maintain data integrity for operational dashboards and reporting systems used by leadership teams
  Support root cause analysis for operational defects and SLA breaches
  
  Coordinate with store operations teams to ensure timely data updates and metric accuracy
  Assist in identifying trends and patterns in operational performance to support continuous improvement initiatives
  
  
  Key job responsibilities
  Area Managers are responsible for all budgetary, people development and operations objectives of our Amazon Fresh Fulfillment Center Additional responsibilities include managing and leading a team of Team Leads, coaching and mentoring the team to ensure performance objectives are met, building positive employee relations and building leadership bench strength within the Fulfillment Center.
  
  Ø Drives creation of staffing plans, schedules, quality initiatives, process change initiatives, and other Change/Six Sigma initiatives to enable their Functional Area and ultimately the FC to meet and exceed Business Plan.Sets / clarifies requirements and expectations for Area Managers.
  
  Ø Measures performance, provides feedback, and holds Team leads accountable for their performance and the performance of their departments.
  
  Ø Takes proactive steps to ensure that best practices are shared across all departments, shifts and among the network.
  
  Ø Works closely with support staff (HR Manager, Financial Manager, Facilities Manager, S&LP Manager, and Other Ops. Managers, IT Manager) to build and secure support and resources for projects and initiatives in his/her area, as well as providing needed support and resources for other staff initiatives.
  
  Ø Able to address operational and personnel issues affecting functional area.
  
  Ø Surface issues with potential to affect multiple functional areas, along with ideas for solutions, to Sr. Ops, General Manager and / or HR.
  
  Four key areas that you’ll always focus on are the safety, quality, customer experience, and productivity of your department.
  • Review the work forecasts and determine your productivity requirements to produce during the day to meet the overall building objectives.
  • Partner with other Area Managers to balance labor ensuring that you are operating a balanced and efficient shift while meeting all of your goals.
  • Support all safety programs and OSHA compliance to ensure a safe work environment for all associates.
  • Proactively identify and lead process improvement initiatives and Lean tools
  - 2+ years of employee and performance management experience
  - Bachelor's degree or equivalent, or 2+ years of Amazon (blue badge/FTE) experience
  - Work a flexible schedule/shift/work area, including weekends, nights, and/or holidays- 1+ years of performance metrics, process improvement or lean techniques experience
  
  Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

• About the company

  Amazon.com, Inc. is an American multinational technology company based in Seattle, Washington, which focuses on e-commerce, cloud computing, digital streaming, and artificial intelligence. It is one of the Big Five companies in the U.S. information technology industry, along with Google, Apple, Microsoft, and Facebook. The company has been referred to as "one of the most influential economic and cultural forces in the world", as well as the world's most valuable brand.

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