• Job Description

  Req#: 26-01508
  
  
  Primary Job Title:
  Client Tech Specialist
  
  Alternate / Related Job Titles:
  • Client Technical Support Specialist
  • CMS Technical Support Specialist
  • Desktop Support Specialist
  • IT Support Analyst
  
  Location & Onsite Flexibility:
  Augusta, ME — Onsite
  (Statewide court locations)
  
  Contract Details
  
  Position Type: Contract
  Start: As Soon As Possible
  Schedule: Standard business hours; travel to multiple court locations required
  Job Summary
  The Client Tech Specialist provides comprehensive onsite technical support during the statewide implementation of the eCourts, the Judicial Branch’s new case management system. This role supports approximately 80% of court locations across the state, assisting clerks of court with system use, troubleshooting, and training. The ideal candidate combines strong technical knowledge with exceptional customer service and communication skills, guiding judicial staff through complex technology changes with professionalism and patience.
  Key Responsibilities
  The Client Tech Specialist serves as the primary point of contact for technology support and services during eCourts implementations. Responsibilities include providing desktop support, troubleshooting user issues, answering general system and environment questions, and delivering instruction using written training materials and court knowledge bank resources.
  This role documents all work for future reference, follows quality standards, ensures effective system backups, and proactively addresses customer needs. The specialist investigates and resolves user problems, evaluates and recommends hardware and software purchases, communicates accurate status updates, and serves as the integration point between departmental business functions and technology requirements.
  Required Skills
  • End-user troubleshooting and technical support
  • Desktop and Microsoft product support
  • Customer service and user training
  • Incident documentation and problem resolution
  • Ability to work effectively in a team environment
  Preferred Skills
  • Experience supporting case management systems or large system rollouts
  • Experience providing onsite technical support in government or judicial environments
  Additional Skills
  • Strong written and verbal communication
  • Analytical and problem-solving skills
  • Ability to explain technical concepts to non-technical users
  • Professionalism in high-visibility, public-sector environments
  Top Skills Sought
  • Troubleshooting with end users
  • Customer service skills
  • Microsoft products
  Benefits
  Medical, Vision, and Dental Insurance Plans
  401k Retirement Fund
  About GTT
  GTT is a minority-owned staffing firm and a subsidiary of Chenega Corporation, a Native American-owned company based in Alaska. GTT values diverse and inclusive workplaces and partners with Fortune 500 and enterprise clients across banking, insurance, financial services, technology, life sciences, biotech, utilities, and retail throughout the U.S. and Canada.
  Job Number: 26-01508
  #gttic #gttjobs
  
  

• About the company

  Global Technical Talent specializes in recruiting and pre-qualifying senior level IT professionals for clients' immediate long- and short-term contract needs, contract to hire and direct hire positions. Because we work exclusively with high level I...

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