NHS
Community Assessment Day Coordinator and Social Prescriber
This job is now closed
Job Description
- Req#: B0084-26-0007?language=en&page=56&sort=publicationDateDesc
- Ability to work independently and professionally
- Patient-centred, reflective and outcome-focused approach to care
- Adaptable and resilient, able to work with complexity and uncertainty
- Commitment to NHS values, equality, diversity and inclusive practice
- Committed to working as part of a multi-disciplinary, multi-agency primary care team
- Openness to explore alternative working practices
- The ability & willingness to travel to sites
- Proactive interest in innovative service models and integrated care
- Enthusiasm for contributing to the aims of the Working Well initiative
- Full driving licence
- Educated to GCSE or equivalent experience gained through employment, with evidence of effective numeracy, literacy and word processing skills
- Training relevant to social prescribing, such as mental health first aid or counselling qualifications
- Evidence of a commitment to continuing professional development
- Project management qualification or equivalent experience
- Experience as a social prescriber
- Experience of signposting to and navigating complex service users' needs
- Experience of working in a demanding environment with competing priorities
- Experience of handling confidential information and an up-to-date knowledge of data protection legislation
- Experience of team working and versatility to take on a variety of tasks.
- Experience of managing your own workload and independently manage your time
- Experience in communicating with others, including via phone, email and face to face and experience of working with patients directly in patient facing roles
- Experience of working with service users, and excellent customer service skills
- Experience and understanding of Safeguarding; legislation, policies, and escalation
- Experience in healthcare (specifically General Practice)
- Experience working with GP clinical systems
- Experience in supporting and developing others
- Experience of working within a budget
- Experience of support patients with long term needs over an extended time frame
- Skills and ability to manage complex cases to best meet service user need
- Excellent written and verbal communication skills
- Ability to deal with ambiguity and show initiative
- Excellent organisation and time management skills, with a proven ability to meet deadlines
- Ability to network and build collaborative relationships
- Advanced knowledge and understanding of Microsoft Office packages e.g. Outlook, Word, Excel and PowerPoint
- Excellent organisation and time management skills
- Keen attention to detail and ability to produce work to a high standard
- Experience in clinical system management (SystmOne)
- Ability to work independently and professionally
- Patient-centred, reflective and outcome-focused approach to care
- Adaptable and resilient, able to work with complexity and uncertainty
- Commitment to NHS values, equality, diversity and inclusive practice
- Committed to working as part of a multi-disciplinary, multi-agency primary care team
- Openness to explore alternative working practices
- The ability & willingness to travel to sites
- Proactive interest in innovative service models and integrated care
- Enthusiasm for contributing to the aims of the Working Well initiative
- Full driving licence
- Educated to GCSE or equivalent experience gained through employment, with evidence of effective numeracy, literacy and word processing skills
- Training relevant to social prescribing, such as mental health first aid or counselling qualifications
- Evidence of a commitment to continuing professional development
- Project management qualification or equivalent experience
- Experience as a social prescriber
- Experience of signposting to and navigating complex service users' needs
- Experience of working in a demanding environment with competing priorities
- Experience of handling confidential information and an up-to-date knowledge of data protection legislation
- Experience of team working and versatility to take on a variety of tasks.
- Experience of managing your own workload and independently manage your time
- Experience in communicating with others, including via phone, email and face to face and experience of working with patients directly in patient facing roles
- Experience of working with service users, and excellent customer service skills
- Experience and understanding of Safeguarding; legislation, policies, and escalation
- Experience in healthcare (specifically General Practice)
- Experience working with GP clinical systems
- Experience in supporting and developing others
- Experience of working within a budget
- Experience of support patients with long term needs over an extended time frame
- Skills and ability to manage complex cases to best meet service user need
- Excellent written and verbal communication skills
- Ability to deal with ambiguity and show initiative
- Excellent organisation and time management skills, with a proven ability to meet deadlines
- Ability to network and build collaborative relationships
- Advanced knowledge and understanding of Microsoft Office packages e.g. Outlook, Word, Excel and PowerPoint
- Excellent organisation and time management skills
- Keen attention to detail and ability to produce work to a high standard
- Experience in clinical system management (SystmOne)
Job summary
To support the coordination of holistic Community Assessment Days (CAD), supporting individuals who are currently absent from work due to long-term MSK-related conditions. The post holder will be responsible for supporting delivery of the project, in addition to providing social prescribing expertise and support to patients during CAD sessions. During the CAD sessions, the Social Prescriber will work as part of a multidisciplinary team (MDT) alongside an Occupational Therapist and Physiotherapist to deliver comprehensive, holistic assessments and contribute to high-quality, integrated care, support and signposting.
This role forms part of the Governments Working Well initiative, with the strategic aim of improving population health outcomes, reducing health-related worklessness, and supporting individuals to achieve a safe, timely and sustainable return to employment. The post is ideally suited to a highly experienced social prescriber, with an interest in project management and holistic person-centred care.
Social prescribing empowers people to take control of their health and wellbeing through referral to non-medical link workers who give time, focus on what matters to me and take a holistic approach, connecting people to community groups and statutory services for practical and emotional support.
Main duties of the job
Work closely with Social Prescribing Managers and the Operational Manager to plan and deliver CAD sessions
Support the development of and adhere to Standard Operating Procedures (SOPs)
Develop patient pathways and referral routes
Manage an inbox and respond to queries and appointment requests, booking appointments where required
Deliver coordination of the service, including rotas, documentation, equipment and locations, supported by service manager
Build relationships and networks with key stakeholders and community partners
Support data collection, evaluation and impact analysis
Produce reports and provide updates on progress of the project within the budget
Provide person-centred support based on the persons priorities, interests, values and motivations
Engage positively with the aims and values of the Working Well initiative, promoting health, independence and employability
Work closely with the Occupational Therapist and Social Prescriber to ensure an integrated, and holistic approach to patient care
Work autonomously within agreed service parameters
Contribute to MDT discussions and joint decision-making to support positive employment and health outcomes.
Use the clinical system to maintain accurate and high-quality patient records, in line with data protection principles
Support community groups and VCSE organisations to receive referrals
Identify and escalate Safeguarding concerns as appropriate to both Adult Social Service sand NGPS line management.
About us
Newcastle GP Services (NGPS) is the GP federation for Newcastle-upon-Tyne. We are a member organisation for 28 out of the 29 general practices in Newcastle. We support them to provide excellent clinical care and a positive patient experience.
Our purpose is two-fold:
To serve our members by ensuring the voice of primary care is not lost in the health system of Newcastle.
To do things once when it makes sense to do so, rather than 29 times across all practices, or seven times, across all Primary Care Networks
We are a skilled team of non-clinicians and clinicians with significant experience working in healthcare. Our role is to help practices work at scale across Newcastle, providing targeted and effective patient care and innovative methods of working to improve quality and efficiency.
Details
Date posted
13 February 2026
Pay scheme
Other
Salary
Depending on experience
Contract
Fixed term
Duration
12 months
Working pattern
Part-time
Reference number
B0084-26-0007
Job locations
The Grainger Suite, Dobson House
Gosforth
Newcastle upon Tyne
Tyne & Wear
NE3 3PF
Job descriptionJob description
Job responsibilities
Primary key responsibilities:
The post holder will be required to:
Coordinate CAD sessions:
Work closely with Social Prescribing Managers and the Operational Manager to plan and deliver CAD sessions
Support the development of and adhere to Standard Operating Procedures (SOPs)
Develop patient pathways and referral routes
Manage an inbox and respond to queries and appointment requests, booking appointments where required
Deliver coordination of the service, including rotas, documentation, equipment and locations, supported by service managers
Build relationships and networks with key stakeholders and community partners
Support data collection, evaluation and impact analysis
Produce reports and provide updates on progress of the project within the budget
Embed learning from the service
Attend meetings on behalf of the service
Deliver Social Prescribing Support and Intervention:
Provide person-centred support based on the persons priorities, interests, values and motivations
Engage positively with the aims and values of the Working Well initiative, promoting health, independence and employability
Work closely with the Occupational Therapist and Social Prescriber to ensure an integrated, and holistic approach to patient care
Work autonomously within agreed service parameters
Contribute to MDT discussions and joint decision-making to support positive employment and health outcomes.
Use the clinical system to maintain accurate and high-quality patient records, in line with data protection principles
Support community groups and VCSE organisations to receive referrals
Identify and escalate Safeguarding concerns as appropriate to both Adult Social Service sand NGPS line management.
Secondary responsibilities: In addition to the primary responsibilities, the Social Prescriber may be requested to
Promote social prescribing, its role in self-management, and the wider determinants of health across all stakeholders and partners
Attend meetings or events on behalf of NGPS and the Social Prescribing service
Use evidence and data to contribute to service improvement
Participate in audits as directed by the audit lead
Manage sickness and holiday absence in line with your patient calendar and referral stream. Keep practices informed of any absence as well as NGPS line management with as much advance notice as possible for the smooth running of the service
Communicate effectively with internal and external stakeholders
Core principles
Treating others with empathy and kindness.
Accountability.
To ensure confidentiality of information (written, oral and electronic) is preserved at all times whether at or away from work.
To follow procedures to ensure compliance with the Data Protection Act 1998.
To support and participate in initiatives to ensure a safe and healthy environment for all.
To respect, support, contribute to and take personal responsibility for implementing commitment to Diversity and Equality of Opportunity.
To contribute to a culture of continuous improvement.
To demonstrate commitment to Continuing Professional Development.
Generic Responsibilities
Equality, Diversity and Inclusion
A good attitude and positive action towards Equality Diversity & Inclusion creates an environment where all individuals can achieve their full potential. Creating such an environment is important for three reasons it improves operational effectiveness, it is morally the right thing to do and it is required by law.
Patients and their families have the right to be treated fairly and be routinely involved in decisions about their treatment and care. They can expect to be treated with dignity and respect and will not be discriminated against on any grounds including age, disability, gender reassignment, marriage and civil partnership, pregnancy and maternity, race, religion, or belief, sex, or sexual orientation.
Patients have a responsibility to treat other patients and our staff with dignity and respect.
Staff have the right to be treated fairly in recruitment and career progression. Staff can expect to work in an environment where diversity is valued, and equality of opportunity is promoted. Staff will not be discriminated against on any grounds including age, disability, gender reassignment, marriage and civil partnership, pregnancy and maternity, race, religion, or belief, sex, or sexual orientation. Staff have a responsibility to ensure that they treat our patients and their colleagues with dignity and respect.
Safety, Health, Environment and Fire (SHEF)
NGPS is committed to supporting and promoting opportunities for staff to maintain their health, wellbeing and safety.
The post holder is to manage and assess risk within the areas of responsibility, ensuring adequate measures are in place to protect staff and patients and monitor work areas and practices to ensure they are safe and free from hazards and conform to health, safety and security legislation, policies, procedures, and guidelines.
All personnel have a duty to take reasonable care of health and safety at work for themselves, their team, and others and to cooperate with employers to ensure compliance with health and safety requirements.
All personnel are to comply with the:
Health and Safety at Work Act 1974
Environmental Protection Act 1990
Environment Act 1995
Fire Precautions (workplace) Regulations 1999
Coronavirus Act 2020
Other statutory legislation which may be brought to the post holders attention
Confidentiality
NGPS is committed to maintaining an outstanding confidential service. Patients entrust and permit us to collect and retain sensitive information relating to their health and other matters pertaining to their care. They do so in confidence and have a right to expect all staff will respect their privacy and maintain confidentiality.
It is essential that, if the legal requirements are to be met and the trust of our patients is to be retained, all staff must protect patient information and provide a confidential service.
Collaborative Working
All staff are to recognise the significance of collaborative working and understand their own role and scope and identify how this may develop over time. Staff are to prioritise their own workload and ensure effective time-management strategies are embedded within the culture of the team.
Teamwork is essential in multidisciplinary environments, and the post holder is to work as an effective and responsible team member, supporting others and exploring the mechanisms to develop new ways of working and work effectively with others to clearly define values, direction and policies impacting upon care delivery.
Effective communication is essential, and all staff must ensure they communicate in a manner which enables the sharing of information in an appropriate manner.
All staff should delegate clearly and appropriately, adopting the principles of safe practice and assessment of competence.
Plans and outcomes by which to measure success should be agreed.
Managing Information
All staff should use technology and appropriate software as an aid to management in the planning, implementation and monitoring of care and presenting and communicating information.
Data should be reviewed and processed using accurate SNOMED codes to ensure easy and accurate information retrieval for monitoring and audit processes.
Data Protection
The post holder must at all times respect the confidentiality of information in line with the requirements of the Data Protection Act and principles.
This includes, if required to do so, obtain, process and/or use information held on a computer in a fair and lawful way, to hold data only for the specified registered purposes and to use or disclose data only to authorised persons or organisations as instructed.
Service Delivery
Staff will be given detailed information during the induction process regarding policy and procedure.
The post holder must adhere to the information contained within the organisations policies and regional directives, ensuring protocols are always adhered to.
Security
The security of NGPS is the responsibility of all personnel. The post holder must ensure they always remain vigilant and report any suspicious activity immediately to their line manager.
Under no circumstances are staff to share the codes for the door locks with anyone and are to ensure that restricted areas remain effectively secured. Likewise, password controls are to be maintained and are not to be shared.
Disclosure and Barring Service
The post is subject to an Enhanced Disclosure through the Disclosure and Barring Service (DBS). Further details about DBS disclosure can be found at DBS checks: detailed guidance - GOV.UK (www.gov.uk)
Professional conduct
All NGPS staff have a responsibility to conduct themselves in a professional manner, and dress appropriately for their role.
Personal / Professional Development
In addition to maintaining continued education through attendance at any courses and/or study days necessary to ensure that professional development requirements are met, the post-holder is also expected to:
- Participate in an annual individual performance review at service level
- Undertake an external annual NHS GP appraisal
- Take responsibility for personal development, learning and performance
This Job Description is neither exhaustive nor exclusive and will be reviewed periodically in conjunction with the post holder. The post holder is required to carry out any duties that may be reasonably be requested by NGPS.
Job responsibilities
Primary key responsibilities:
The post holder will be required to:
Coordinate CAD sessions:
Work closely with Social Prescribing Managers and the Operational Manager to plan and deliver CAD sessions
Support the development of and adhere to Standard Operating Procedures (SOPs)
Develop patient pathways and referral routes
Manage an inbox and respond to queries and appointment requests, booking appointments where required
Deliver coordination of the service, including rotas, documentation, equipment and locations, supported by service managers
Build relationships and networks with key stakeholders and community partners
Support data collection, evaluation and impact analysis
Produce reports and provide updates on progress of the project within the budget
Embed learning from the service
Attend meetings on behalf of the service
Deliver Social Prescribing Support and Intervention:
Provide person-centred support based on the persons priorities, interests, values and motivations
Engage positively with the aims and values of the Working Well initiative, promoting health, independence and employability
Work closely with the Occupational Therapist and Social Prescriber to ensure an integrated, and holistic approach to patient care
Work autonomously within agreed service parameters
Contribute to MDT discussions and joint decision-making to support positive employment and health outcomes.
Use the clinical system to maintain accurate and high-quality patient records, in line with data protection principles
Support community groups and VCSE organisations to receive referrals
Identify and escalate Safeguarding concerns as appropriate to both Adult Social Service sand NGPS line management.
Secondary responsibilities: In addition to the primary responsibilities, the Social Prescriber may be requested to
Promote social prescribing, its role in self-management, and the wider determinants of health across all stakeholders and partners
Attend meetings or events on behalf of NGPS and the Social Prescribing service
Use evidence and data to contribute to service improvement
Participate in audits as directed by the audit lead
Manage sickness and holiday absence in line with your patient calendar and referral stream. Keep practices informed of any absence as well as NGPS line management with as much advance notice as possible for the smooth running of the service
Communicate effectively with internal and external stakeholders
Core principles
Treating others with empathy and kindness.
Accountability.
To ensure confidentiality of information (written, oral and electronic) is preserved at all times whether at or away from work.
To follow procedures to ensure compliance with the Data Protection Act 1998.
To support and participate in initiatives to ensure a safe and healthy environment for all.
To respect, support, contribute to and take personal responsibility for implementing commitment to Diversity and Equality of Opportunity.
To contribute to a culture of continuous improvement.
To demonstrate commitment to Continuing Professional Development.
Generic Responsibilities
Equality, Diversity and Inclusion
A good attitude and positive action towards Equality Diversity & Inclusion creates an environment where all individuals can achieve their full potential. Creating such an environment is important for three reasons it improves operational effectiveness, it is morally the right thing to do and it is required by law.
Patients and their families have the right to be treated fairly and be routinely involved in decisions about their treatment and care. They can expect to be treated with dignity and respect and will not be discriminated against on any grounds including age, disability, gender reassignment, marriage and civil partnership, pregnancy and maternity, race, religion, or belief, sex, or sexual orientation.
Patients have a responsibility to treat other patients and our staff with dignity and respect.
Staff have the right to be treated fairly in recruitment and career progression. Staff can expect to work in an environment where diversity is valued, and equality of opportunity is promoted. Staff will not be discriminated against on any grounds including age, disability, gender reassignment, marriage and civil partnership, pregnancy and maternity, race, religion, or belief, sex, or sexual orientation. Staff have a responsibility to ensure that they treat our patients and their colleagues with dignity and respect.
Safety, Health, Environment and Fire (SHEF)
NGPS is committed to supporting and promoting opportunities for staff to maintain their health, wellbeing and safety.
The post holder is to manage and assess risk within the areas of responsibility, ensuring adequate measures are in place to protect staff and patients and monitor work areas and practices to ensure they are safe and free from hazards and conform to health, safety and security legislation, policies, procedures, and guidelines.
All personnel have a duty to take reasonable care of health and safety at work for themselves, their team, and others and to cooperate with employers to ensure compliance with health and safety requirements.
All personnel are to comply with the:
Health and Safety at Work Act 1974
Environmental Protection Act 1990
Environment Act 1995
Fire Precautions (workplace) Regulations 1999
Coronavirus Act 2020
Other statutory legislation which may be brought to the post holders attention
Confidentiality
NGPS is committed to maintaining an outstanding confidential service. Patients entrust and permit us to collect and retain sensitive information relating to their health and other matters pertaining to their care. They do so in confidence and have a right to expect all staff will respect their privacy and maintain confidentiality.
It is essential that, if the legal requirements are to be met and the trust of our patients is to be retained, all staff must protect patient information and provide a confidential service.
Collaborative Working
All staff are to recognise the significance of collaborative working and understand their own role and scope and identify how this may develop over time. Staff are to prioritise their own workload and ensure effective time-management strategies are embedded within the culture of the team.
Teamwork is essential in multidisciplinary environments, and the post holder is to work as an effective and responsible team member, supporting others and exploring the mechanisms to develop new ways of working and work effectively with others to clearly define values, direction and policies impacting upon care delivery.
Effective communication is essential, and all staff must ensure they communicate in a manner which enables the sharing of information in an appropriate manner.
All staff should delegate clearly and appropriately, adopting the principles of safe practice and assessment of competence.
Plans and outcomes by which to measure success should be agreed.
Managing Information
All staff should use technology and appropriate software as an aid to management in the planning, implementation and monitoring of care and presenting and communicating information.
Data should be reviewed and processed using accurate SNOMED codes to ensure easy and accurate information retrieval for monitoring and audit processes.
Data Protection
The post holder must at all times respect the confidentiality of information in line with the requirements of the Data Protection Act and principles.
This includes, if required to do so, obtain, process and/or use information held on a computer in a fair and lawful way, to hold data only for the specified registered purposes and to use or disclose data only to authorised persons or organisations as instructed.
Service Delivery
Staff will be given detailed information during the induction process regarding policy and procedure.
The post holder must adhere to the information contained within the organisations policies and regional directives, ensuring protocols are always adhered to.
Security
The security of NGPS is the responsibility of all personnel. The post holder must ensure they always remain vigilant and report any suspicious activity immediately to their line manager.
Under no circumstances are staff to share the codes for the door locks with anyone and are to ensure that restricted areas remain effectively secured. Likewise, password controls are to be maintained and are not to be shared.
Disclosure and Barring Service
The post is subject to an Enhanced Disclosure through the Disclosure and Barring Service (DBS). Further details about DBS disclosure can be found at DBS checks: detailed guidance - GOV.UK (www.gov.uk)
Professional conduct
All NGPS staff have a responsibility to conduct themselves in a professional manner, and dress appropriately for their role.
Personal / Professional Development
In addition to maintaining continued education through attendance at any courses and/or study days necessary to ensure that professional development requirements are met, the post-holder is also expected to:
- Participate in an annual individual performance review at service level
- Undertake an external annual NHS GP appraisal
- Take responsibility for personal development, learning and performance
This Job Description is neither exhaustive nor exclusive and will be reviewed periodically in conjunction with the post holder. The post holder is required to carry out any duties that may be reasonably be requested by NGPS.
Person SpecificationPerson Specification
Qualities
Essential
Desirable
Qualifications
Essential
Desirable
Experience
Essential
Desirable
Skills
Essential
Desirable
Qualities
Essential
Desirable
Qualifications
Essential
Desirable
Experience
Essential
Desirable
Skills
Essential
Desirable
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer details
Employer name
Newcastle General Practice Services Ltd
Address
The Grainger Suite, Dobson House
Gosforth
Newcastle upon Tyne
Tyne & Wear
NE3 3PF
Employer's website
https://www.newcastle-gp-services.co.uk (Opens in a new tab)
Employer details
Employer name
Newcastle General Practice Services Ltd
Address
The Grainger Suite, Dobson House
Gosforth
Newcastle upon Tyne
Tyne & Wear
NE3 3PF
Employer's website
https://www.newcastle-gp-services.co.uk (Opens in a new tab)
About the company
National Health Service (NHS) is the umbrella term for the publicly-funded healthcare systems of the United Kingdom (UK). The founding principles were that services should be comprehensive, universal and free at the point of delivery—a health service based on clinical need, not ability to pay. Each service provides a comprehensive range of health services, free at the point of use for people ordinarily resident in the United Kingdom apart from dental treatment and optical care.
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