• Job Description

  Req#: 19605
  Responsibilities
  
  

  To learn more about Related click here: https://vimeo.com/434468879

  Join Our Team
  At Related Management, we believe the front desk sets the tone for the entire building. As a Concierge and Porter, you'll be the first impression for residents and guests, offering service that’s polished, warm, and reliable. If you love helping people, staying organized, and creating a welcoming atmosphere, this may be the perfect role for you.

  What You’ll Do:

  Resident & Guest Services

  • Greet residents and guests with professionalism and warmth

  • Announce visitors and manage deliveries with care

  • Keep the lobby calm, clean, and inviting

  • Support leasing tours and resident events with a polished front desk presence

  • Conduct lobby checks for lighting, music, scent, and overall atmosphere

  Security & Access Control

  • Monitor building camera systems and logs

  • Track vendor and contractor activity and follow access procedures

  • Respond to safety or privacy concerns calmly and appropriately

  Package & Amenity Management

  • Log and organize packages and deliveries using digital tools

  • Track service requests and amenity bookings

  • Support the package room and inventory systems

  • Manage visitor logs and help maintain accurate resident preferences

  Move-In & Move-Out Support

  • Prepare elevators and common areas for scheduled moves

  • Notify the Resident Manager of unscheduled move-ins/outs

  • Ensure smooth transitions with clear communication

  Leasing & Visitor Assistance

  • Welcome prospective residents and alert the leasing team

  • Share branded materials and collect contact information

  • Maintain a composed and helpful presence

  Grounds & Common Areas

  • Sweep sidewalks, terraces, lobbies, and hallways

  • Empty trash and recycling bins throughout the building

  • Respond quickly to spills, weather-related messes, or other safety hazards

  Cleaning & Detailing

  • Clean and polish floors, glass, mirrors, brass, and woodwork

  • Deep clean as needed (carpet cleaning, grout scrubbing, waxing floors)

  • Maintain the laundry room, fitness center, and management offices

  • Report any damage or safety issues to the Resident Manager

  Building Maintenance Support

  • Clean stairwells, service areas, and the compactor room

  • Change light bulbs and help prepare units for new residents

  • Use building systems to log tasks and report ongoing issues

  Compensation:

  $29.7758 / hourly (Full Union Rate)

  Benefits:

  Local 32 BJ Benefits

  Schedule

  Sunday and Monday: 12pm - 8:30pm (Doorperson)

  Tuesday: OFF

  Wednesday: 11pm - 7:30am (Concierge)

  Thursday and Friday: 11pm - 7:30am (Porter)

  Saturday: OFF

  #NYresiservices

  
  Qualifications
  
  

  What You Bring:

  • A passion for excellent service and a composed, professional attitude

  • Experience 1-3 years in hospitality, customer service, or luxury properties is a plus

  • 1-2 years prior janitor, cleaner, or porter experience

  • Comfort using basic digital tools (logging systems, CRM platforms, Emails, MS Office tools etc.)

  • Ability to lift to 50 lbs and stand for long periods

  • Light maintenance knowledge is a plus

  • High school diploma or equivalent

  Why You’ll Love It Here:
  You’ll be part of a company that values treating both our residents and team members with respect, appreciation, and care. We create polished spaces and real connections—and that starts with you.

  
  Overview
  
  

  Build Your Career with Related Management Company

  A subsidiary of Related Companies, Related Management Company (RMC) is a premier owner/operator of real estate, managing hundreds of properties across multiple states and Washington, D.C. We set the standard in workforce, market-rate, and luxury housing while leading in sustainability, with many new developments pursuing LEED Silver certification or higher.

  At RMC, exceptional service, innovative design, and thriving communities define our work. Our success is powered by bold thinkers and entrepreneurial spirits, fostering growth, internal mobility, and leadership development.

  We are proud to be an equal-opportunity employer committed to building an inclusive culture with competitive compensation aligned with experience and market standards.

  Explore careers at www.Related.com

  For details on our hiring policies and privacy practices, visit our Privacy Policy.

  
  

  What You Bring:

  • A passion for excellent service and a composed, professional attitude

  • Experience 1-3 years in hospitality, customer service, or luxury properties is a plus

  • 1-2 years prior janitor, cleaner, or porter experience

  • Comfort using basic digital tools (logging systems, CRM platforms, Emails, MS Office tools etc.)

  • Ability to lift to 50 lbs and stand for long periods

  • Light maintenance knowledge is a plus

  • High school diploma or equivalent

  Why You’ll Love It Here:
  You’ll be part of a company that values treating both our residents and team members with respect, appreciation, and care. We create polished spaces and real connections—and that starts with you.

  
  

  To learn more about Related click here: https://vimeo.com/434468879

  Join Our Team
  At Related Management, we believe the front desk sets the tone for the entire building. As a Concierge and Porter, you'll be the first impression for residents and guests, offering service that’s polished, warm, and reliable. If you love helping people, staying organized, and creating a welcoming atmosphere, this may be the perfect role for you.

  What You’ll Do:

  Resident & Guest Services

  • Greet residents and guests with professionalism and warmth

  • Announce visitors and manage deliveries with care

  • Keep the lobby calm, clean, and inviting

  • Support leasing tours and resident events with a polished front desk presence

  • Conduct lobby checks for lighting, music, scent, and overall atmosphere

  Security & Access Control

  • Monitor building camera systems and logs

  • Track vendor and contractor activity and follow access procedures

  • Respond to safety or privacy concerns calmly and appropriately

  Package & Amenity Management

  • Log and organize packages and deliveries using digital tools

  • Track service requests and amenity bookings

  • Support the package room and inventory systems

  • Manage visitor logs and help maintain accurate resident preferences

  Move-In & Move-Out Support

  • Prepare elevators and common areas for scheduled moves

  • Notify the Resident Manager of unscheduled move-ins/outs

  • Ensure smooth transitions with clear communication

  Leasing & Visitor Assistance

  • Welcome prospective residents and alert the leasing team

  • Share branded materials and collect contact information

  • Maintain a composed and helpful presence

  Grounds & Common Areas

  • Sweep sidewalks, terraces, lobbies, and hallways

  • Empty trash and recycling bins throughout the building

  • Respond quickly to spills, weather-related messes, or other safety hazards

  Cleaning & Detailing

  • Clean and polish floors, glass, mirrors, brass, and woodwork

  • Deep clean as needed (carpet cleaning, grout scrubbing, waxing floors)

  • Maintain the laundry room, fitness center, and management offices

  • Report any damage or safety issues to the Resident Manager

  Building Maintenance Support

  • Clean stairwells, service areas, and the compactor room

  • Change light bulbs and help prepare units for new residents

  • Use building systems to log tasks and report ongoing issues

  Compensation:

  $29.7758 / hourly (Full Union Rate)

  Benefits:

  Local 32 BJ Benefits

  Schedule

  Sunday and Monday: 12pm - 8:30pm (Doorperson)

  Tuesday: OFF

  Wednesday: 11pm - 7:30am (Concierge)

  Thursday and Friday: 11pm - 7:30am (Porter)

  Saturday: OFF

  #NYresiservices

• About the company

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