• Job Description

  Req#: 69dc7a73-2729-4ef2-803c-c5daee1aa581
  About Verifast
  
  Verifast is an all-in-one identity verification platform trusted by property managers, lenders, brokers, and underwriters across the US and Canada. With hundreds of workflows and human-powered customer support, Verifast improves application efficiency by 90% while reducing false positives and negatives. Transparency across the platform differentiates Verifast from its competitors and has resulted in an industry-leading reputation for trust.
  
  About the Role
  
  As a Customer Success Representative (CSR) for our Leasing Clients and CS Team, you will be integral to ensuring our clients successfully leverage our SaaS leasing solutions. Your primary responsibility will be to provide exceptional support and guidance throughout the leasing lifecycle, helping customers maximize the value of our platform. You will collaborate closely with clients to address their needs, resolve issues, and enhance their overall experience with our products.
  
  Key Responsibilities:
  
  
  1. Customer Support:
  2. • Serve as the primary point of contact for customer inquiries related to leasing transactions and software functionalities.
     • Troubleshoot issues and provide timely resolutions via phone, email, and chat.
  3. Relationship Management:
  4. • Build and maintain strong relationships with customers, understanding their unique needs and challenges.
  5. Feedback and Improvement:
  6. • Collect and analyze customer feedback regarding their experience with the software and leasing processes.
     • Collaborate with the CS team to provide feedback to product and development teams to relay customer insights and suggest enhancements.
  7. Documentation and Record Keeping:
  8. • Ensure all customer documentation is organized and accessible for future reference.
  9. Advocacy and Growth:
  10. • Advocate for customers within the organization, ensuring their voices are considered in product and service decisions.
      • Identify opportunities for upselling or cross-selling additional features or services based on customer needs.
  11. Collaboration:
  12. • Work closely with the CL team to ensure seamless communication and support for clients and applicants
      • Participate in team meetings to discuss customer issues and share best practices.
  
  
  Qualifications:
  
  
  • Experience:
  • • 1-3 years of experience in customer support or customer success, preferably in a leasing environment.
    • Familiarity with leasing processes and financial documentation is a plus.
  • Skills:
  • • Exceptional communication and interpersonal skills.
    • Strong problem-solving abilities with a customer-centric mindset.
    • Ability to work collaboratively within a team and independently.
  
  Schedule Requirement: Must be willing to work Tuesday-Saturday, 11:30 AM-8:00 PM EST or CST
  
  The pay range for this role is:
  
  25,000 - 31,200 USD per year (Remote (United States))

• About the company

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