• Job Description

  Req#: A3043-26-0001?language=en&page=86&sort=publicationDateDesc

  Job summary

  Job role: CQC Registered Practice Manager

  Job type: Permanent

  Salary: Up to £50,000 per annum depending on experience

  Location: Westerhope Medical Group, Newcastle Upon Tyne

  Working hours: 37 hours per week

  Main duties of the job

  The surgery Practice Manager and CQC registered manager plays a pivotal role in managing the day-to-day operations of the practice. This includes ensuring compliance with Care Quality Commission (CQC) regulations, maintaining high standards of patient care, leading the administrative team, supporting the clinical staff and representing the practice at events to external agencies, stakeholders, and to patients. The role requires strategic leadership to drive service improvements while ensuring the practice meets its financial and operational objective.

  About us

  We are a growing GP-led organisation with a mission to ensure that all patients have access to comprehensive, coordinated and continuous care within a sustainable primary care system. We appreciate that our whole primary care system is struggling, which is causing a negative effect on patient care and staff happiness. We believe that we can turn this around by reimagining how primary care is delivered from the ground up by placing a focus on data insights, technology and clinical innovation. Ultimately, we want to improve patient access, patient experience and health outcomes to significantly increase the quality of care for our patients.

  Details

  Date posted

  24 February 2026

  Pay scheme

  Other

  Salary

  Depending on experience up to £50,000 per annum depending on experience

  Contract

  Permanent

  Working pattern

  Full-time

  Reference number

  A3043-26-0001

  Job locations

  377 Stamfordham road

  Westerhope

  Newcastle upon Tyne

  NE5 2LH

  
  

  Job description

  Job responsibilities

  Management:

  • Manage the practices staff to ensure teams work effectively

  • Ensuring all teams have an appropriate mix of skills and experience, and are equipped with the resources required.

  • Maintaining staff to ensure the workforce is effectively covered during absence & delegating activities and workload as appropriate

  • Support with recruitment and retention of staff including interviewing candidates and reviewing job descriptions and person specifications

  • Monitoring staff performance, keeping accurate records and providing support and encouragement

  • Giving clear feedback on performance on an ad-hoc basis, and through appraisals and formal processes

  • Plan for staff absence, such as annual leave, maternity/paternity leave, etc

  • Ensure all practice staff use resources efficiently

  • Overseeing how changes affect staff and the practice in general, including maintaining stability and morale to ensure optimum staff performance

  • Make available and promote appropriate staff training and development opportunities, including (but not limited to): Developing a culture of learning and continuing education

  • Ensuring that staff have opportunities and are encouraged to learn from experiences, such as significant events

  Finance:

  • Manage income and expenditure systems (invoicing, banking, petty cash, etc)

  • Manage and maintain the practices physical and financial resources to maximum effect, including (but not limited to): planning and monitoring income and cash flow to maximise budgets and to ensure funds are available as needed

  • Monitoring expenditure and identifying where outgoings deviate from financial planning, taking action to mitigate shortfalls where appropriate

  • Making sure financial risks are identified and mitigated, taking action where needed

  • Maintain up-to-date financial plans and records

  • Ensuring that financial plans, records and reports are available to the partnership as required

  • Keeping financial records up to date and accurate; these include accounts, banking data, payroll, superannuation, PAYE, insurance, etc

  • Submitting up-to-date records and returns to the relevant agencies on time, including HMRC, CCG board, accountants, etc

  Compliance:

  • Take on the role of CQC registered manager

  • Prepare for and participate in CQC inspections

  • Planning and managing QOF activities and workload, delegating duties and monitoring progress, and taking corrective action as required

  • Identify and take appropriate action when problems with resources might arise

  • Ensure the practices IT resources, including hardware, software and data, are managed and maintained in a way that safeguards patient information and benefits patient care.

  • Making sure staff make the most effective use of the technology needed to perform their job

  • Ensuring data and information are handled correctly, processed in an agreed format, actioned in a timely manner, stored and transmitted in a way that maintains confidentiality

  • Ensuring the practice complies with legislation and information management standards, such as data protection, Freedom of Information, GMC guidance, etc

  • Implementing procedures and systems that protect patient confidentiality at all times, including ensuring staff are aware of systems and how they work

  • Monitor the availability of appointments, both in advance and on a day-to-day basis, to make sure patient access is adequate, taking action to implement cover when required

  • Review access on a regular basis, through surveys and audits, taking action where improvements are required Make sure staffing is adequate to meet demand, including clinical and non-clinical staff

  • Ensure services and developed are delivered in line with national and local guidance, commissioning priorities, equality legislation and patient rights

  Health & Safety

  • Ensure risks are identified, tackled, minimised and mitigated, in line with legislation and good practice, including keeping track of legal requirements and changes to them, including how they impact the practice and implications of non-compliance

  • Ensuring the practices health and safety policy is up to date, and that all staff comply Leading on and delivering health and safety training and education

  • Making sure all types of insurance are up to date

  • Monitoring work areas and practices to make sure they are safe and hazard-free, in line with health and safety procedures and legislation

  Communication:

  • Identify areas of development for the practice and partnership, including presenting recommendations and ideas, and writing business plans

  • Ensure all methods of communication in the practice are effective and work to the benefit of patients, as well as the practice and partnership

  • Communicate effectively and work proactively with people, including colleagues, staff members, patients, carers, families, clients, stakeholders and external agencies

  • Communicating and encouraging others to communicate in writing, by email, verbally, face-to-face, through convening meetings, noticeboards, information leaflets, via social media and through other methods as appropriate

  • Communicate sensitively, and in an appropriate manner, with patients, carers, families and members of the public when required, including (but not limited to):

  • Anticipating and overcoming barriers to communication, seeking support from other staff members where necessary

  • Ensure the patient complaints system is effective, and that all complaints are dealt with in accordance with the practices complaints procedure and statutory requirements, including making sure the complaints process is promoted effectively so that patients know how to raise a complaint

  Job description

  Job responsibilities

  Management:

  • Manage the practices staff to ensure teams work effectively

  • Ensuring all teams have an appropriate mix of skills and experience, and are equipped with the resources required.

  • Maintaining staff to ensure the workforce is effectively covered during absence & delegating activities and workload as appropriate

  • Support with recruitment and retention of staff including interviewing candidates and reviewing job descriptions and person specifications

  • Monitoring staff performance, keeping accurate records and providing support and encouragement

  • Giving clear feedback on performance on an ad-hoc basis, and through appraisals and formal processes

  • Plan for staff absence, such as annual leave, maternity/paternity leave, etc

  • Ensure all practice staff use resources efficiently

  • Overseeing how changes affect staff and the practice in general, including maintaining stability and morale to ensure optimum staff performance

  • Make available and promote appropriate staff training and development opportunities, including (but not limited to): Developing a culture of learning and continuing education

  • Ensuring that staff have opportunities and are encouraged to learn from experiences, such as significant events

  Finance:

  • Manage income and expenditure systems (invoicing, banking, petty cash, etc)

  • Manage and maintain the practices physical and financial resources to maximum effect, including (but not limited to): planning and monitoring income and cash flow to maximise budgets and to ensure funds are available as needed

  • Monitoring expenditure and identifying where outgoings deviate from financial planning, taking action to mitigate shortfalls where appropriate

  • Making sure financial risks are identified and mitigated, taking action where needed

  • Maintain up-to-date financial plans and records

  • Ensuring that financial plans, records and reports are available to the partnership as required

  • Keeping financial records up to date and accurate; these include accounts, banking data, payroll, superannuation, PAYE, insurance, etc

  • Submitting up-to-date records and returns to the relevant agencies on time, including HMRC, CCG board, accountants, etc

  Compliance:

  • Take on the role of CQC registered manager

  • Prepare for and participate in CQC inspections

  • Planning and managing QOF activities and workload, delegating duties and monitoring progress, and taking corrective action as required

  • Identify and take appropriate action when problems with resources might arise

  • Ensure the practices IT resources, including hardware, software and data, are managed and maintained in a way that safeguards patient information and benefits patient care.

  • Making sure staff make the most effective use of the technology needed to perform their job

  • Ensuring data and information are handled correctly, processed in an agreed format, actioned in a timely manner, stored and transmitted in a way that maintains confidentiality

  • Ensuring the practice complies with legislation and information management standards, such as data protection, Freedom of Information, GMC guidance, etc

  • Implementing procedures and systems that protect patient confidentiality at all times, including ensuring staff are aware of systems and how they work

  • Monitor the availability of appointments, both in advance and on a day-to-day basis, to make sure patient access is adequate, taking action to implement cover when required

  • Review access on a regular basis, through surveys and audits, taking action where improvements are required Make sure staffing is adequate to meet demand, including clinical and non-clinical staff

  • Ensure services and developed are delivered in line with national and local guidance, commissioning priorities, equality legislation and patient rights

  Health & Safety

  • Ensure risks are identified, tackled, minimised and mitigated, in line with legislation and good practice, including keeping track of legal requirements and changes to them, including how they impact the practice and implications of non-compliance

  • Ensuring the practices health and safety policy is up to date, and that all staff comply Leading on and delivering health and safety training and education

  • Making sure all types of insurance are up to date

  • Monitoring work areas and practices to make sure they are safe and hazard-free, in line with health and safety procedures and legislation

  Communication:

  • Identify areas of development for the practice and partnership, including presenting recommendations and ideas, and writing business plans

  • Ensure all methods of communication in the practice are effective and work to the benefit of patients, as well as the practice and partnership

  • Communicate effectively and work proactively with people, including colleagues, staff members, patients, carers, families, clients, stakeholders and external agencies

  • Communicating and encouraging others to communicate in writing, by email, verbally, face-to-face, through convening meetings, noticeboards, information leaflets, via social media and through other methods as appropriate

  • Communicate sensitively, and in an appropriate manner, with patients, carers, families and members of the public when required, including (but not limited to):

  • Anticipating and overcoming barriers to communication, seeking support from other staff members where necessary

  • Ensure the patient complaints system is effective, and that all complaints are dealt with in accordance with the practices complaints procedure and statutory requirements, including making sure the complaints process is promoted effectively so that patients know how to raise a complaint

  Person Specification

  Experience

  Essential

  • Excellent literacy and numeracy skills
  • Experience of working with the general public
  • Experience of managing accounting procedures
  • Experience of management in a healthcare setting
  • Experience of managing multidisciplinary teams
  • Excellent leadership skills
  • Ability to motivate teams, enhance morale and maintain a positive working environment.
  • Strong IT skills

  Desirable

  • Educated to degree level in healthcare or business management
  • Experience using EMIS
  • General Practice experience

  Person Specification

  Experience

  Essential

  • Excellent literacy and numeracy skills
  • Experience of working with the general public
  • Experience of managing accounting procedures
  • Experience of management in a healthcare setting
  • Experience of managing multidisciplinary teams
  • Excellent leadership skills
  • Ability to motivate teams, enhance morale and maintain a positive working environment.
  • Strong IT skills

  Desirable

  • Educated to degree level in healthcare or business management
  • Experience using EMIS
  • General Practice experience

  Disclosure and Barring Service Check

  This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

  Employer details

  Employer name

  Westerhope Medical Group

  Address

  377 Stamfordham road

  Westerhope

  Newcastle upon Tyne

  NE5 2LH

  
  

  Employer's website

  https://www.westerhopemedicalgroup.nhs.uk/ (Opens in a new tab)

  Employer details

  Employer name

  Westerhope Medical Group

  Address

  377 Stamfordham road

  Westerhope

  Newcastle upon Tyne

  NE5 2LH

  
  

  Employer's website

  https://www.westerhopemedicalgroup.nhs.uk/ (Opens in a new tab)

• About the company

  National Health Service (NHS) is the umbrella term for the publicly-funded healthcare systems of the United Kingdom (UK). The founding principles were that services should be comprehensive, universal and free at the point of delivery—a health service based on clinical need, not ability to pay. Each service provides a comprehensive range of health services, free at the point of use for people ordinarily resident in the United Kingdom apart from dental treatment and optical care.

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