Amcor
Customer Care Supervisor
This job is now closed
Job Description
- Req#: REQ_86090
Employer Industry: Packaging Solutions
Why consider this job opportunity:
- Opportunity for career advancement and growth within the organization
- Comprehensive benefits package including medical, dental, and vision plans
- Flexible time off, starting at 80 hours of paid time per year for full-time employees
- Company-paid holidays beginning at 8 days per year
- Access to a wellbeing program and Employee Assistance Program
- Potential eligibility for an annual bonus program based on performance
What to Expect (Job Responsibilities):
- Oversee daily operations of the customer care department and manage a team of Customer Care Specialists and Representatives
- Develop and document training protocols to improve service quality and ensure staff are properly trained
- Enforce company policies and support continuous improvements to optimize manual processes through automation
- Monitor team performance to ensure exceptional service levels and departmental goals are achieved
- Act as a coach and mentor to promote personal and professional growth within the team
What is Required (Qualifications):
- Bachelor’s degree or five (5) years of business experience in a customer service or related role
- Strong managerial skills including problem-solving and conflict resolution
- Excellent communication skills, both written and verbal
- Proficient with Microsoft Office applications and presentations
- Strong understanding of ERP systems
How to Stand Out (Preferred Qualifications):
- Experience pulling and analyzing data in Cognos, JDE World Writer, Power BI, and Tableau
- Proven leadership experience with the ability to inspire employees to deliver outstanding customer experiences
- Ability to work independently and as part of a high-performing team with an emphasis on accuracy and details
#PackagingIndustry #CustomerService #CareerOpportunity #FlexibleTimeOff #Leadership
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We are not the EOR (Employer of Record) for this position. Our role in this specific opportunity is to connect outstanding candidates with a top-tier employer.About the company
Amcor plc is an Australian-American, UK-domiciled packaging company.
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