• Job Description

  Req#: 18786
  Employer Industry: Technology and Healthcare Solutions
  
  Why consider this job opportunity:
  - Salary up to $115,000 annually
  - Comprehensive benefits package, including Medical, Dental, Vision, and 401(k)
  - Opportunity for career advancement and growth within the organization
  - Supportive and collaborative work environment
  - Chance to work with innovative AI technologies and make a meaningful impact
  - Encouragement for diverse candidates to apply, promoting an inclusive workplace
  
  What to Expect (Job Responsibilities):
  - Lead the development of predictive retention and churn-risk models using various analytics
  - Execute the roadmap for AI-enabled customer intelligence, including generative AI and machine learning
  - Own customer-intelligence data within Salesforce, ensuring governance and accuracy
  - Partner with Enterprise Business Technology to unify customer data into a holistic view
  - Synthesize customer intelligence into actionable insights and recommendations
  
  What is Required (Qualifications):
  - Bachelor’s degree required with 5+ years of experience in customer analysis or related field
  - Strong analytical and synthesis skills, particularly with qualitative customer data
  - Advanced Salesforce expertise in reporting, dashboards, and data governance
  - Exceptional communication and executive-level presentation skills
  - Proven experience implementing or leveraging AI and predictive analytics in customer success
  
  How to Stand Out (Preferred Qualifications):
  - Experience managing vendors and cross-functional technology resources
  - Strong project and stakeholder management skills, able to lead without direct authority
  - Strategic thinker with an operational mindset, capable of translating insights into improvements
  - Proficiency with generative AI tools (ChatGPT, Claude) and understanding of AI governance
  - Demonstrated experience owning retention metrics and customer feedback programs
  
  #TechnologySolutions #CustomerSuccess #AI #HealthcareInnovation #CareerGrowth
  
  "We prioritize candidate privacy and champion equal-opportunity employment. Central to our mission is our partnership with companies that share this commitment. We aim to foster a fair, transparent, and secure hiring environment for all. If you encounter any employer not adhering to these principles, please bring it to our attention immediately. We are not the EOR (Employer of Record) for this position. Our role in this specific opportunity is to connect outstanding candidates with a top-tier employer."

• About the company

  Mitchell International, Inc. is an American company based in San Diego, CA, which develops software used by the automotive industry to manage collision and medical claims, parts and labor estimates, and glass replacement quotes.

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