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Sr. Customer Support Specialist
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Job Description
- Req#: 0knMnb8DCwSr
Employer Industry: Supply Chain Management Technology
Why consider this job opportunity:
- Salary up to $110,000 per year
- High impact role with the opportunity to shape the customer support strategy and experience
- Collaborate closely with leadership to establish and scale the customer support function
- Access mentorship, training, and growth opportunities within a rapidly expanding company
- Join an innovative and collaborative team where your contributions are valued
- Opportunity to work in a fast-paced, early-stage startup environment
What to Expect (Job Responsibilities):
- Provide first-line support for customer issues with accurate, prompt, and empathetic communication
- Monitor and manage the ticket queue, prioritizing and addressing customer concerns efficiently
- Implement strategies to reduce incoming ticket volume through root cause identification and self-service improvements
- Act as the primary point of contact for support inquiries, ensuring customers feel heard and supported
- Track and analyze support metrics to continuously improve service quality
What is Required (Qualifications):
- Minimum of 6 years of experience in customer support or a related role, preferably in a SaaS or tech environment
- Strong analytical skills with the ability to diagnose and resolve customer issues efficiently
- Excellent verbal and written communication skills with a customer-centric mindset
- Proven ability to manage and prioritize a high volume of support requests
- Experience working with cross-functional teams to resolve customer concerns
How to Stand Out (Preferred Qualifications):
- Experience in supply chain or warehouse operations
- Familiarity with support tools such as SFDC and Pylon
- Experience investigating complex technical issues and bringing them to resolution
- Ability to quickly learn new platforms and technologies like Metabase and Gainsight
- Comfortable contributing to building scalable processes from scratch in a startup environment
#SupplyChainManagement #CustomerSupport #TechIndustry #CareerGrowth #InnovativeCulture
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