Iris Software
Customer-IXD-Senior DLI-GDS02
This job is now closed
Job Description
- Req#: 1684014
- Contribute to projects addressing clients’ most pressing challenges across sectors such as healthcare, consumer products, retail, automotive, and technology.
- Support the design and delivery of customer experience and digital strategy initiatives, including:
- Customer personas and journey maps
- Voice of the customer analysis
- Design thinking workshops
- Digital platform assessments and vendor evaluations
- Collaborate with cross-functional teams to ensure high-quality deliverables and innovative solutions.
- Assist in developing transformation roadmaps and actionable strategies aligned with client objectives.
- Participate in research and analysis to uncover insights that inform experience design and digital innovation.
- Strong understanding of customer-centric product development and its application to digital transformation.
- Familiarity with B2B, B2B2C, and B2C experience models and omnichannel strategies.
- Exposure to design thinking techniques such as journey mapping, persona development, and UX/UI principles.
- Ability to synthesize research findings into actionable insights and innovative concepts.
- Collaborative mindset with the ability to work in diverse, inclusive teams.
- Strong business acumen and outcomes-oriented approach to digital strategy and innovation.
- Comfort with facilitating workshops and engaging stakeholders to align on objectives and action plans.
- A bachelor’s degree with 2–4 years of experience in Digital Strategy, Customer Experience, Design Thinking, Business Strategy, or Product Design.
- Experience in research, analysis, and conceptual design for digital initiatives.
- Prior experience in a consulting environment or digital agency.
- Exposure to omni-channel strategy and customer experience projects.
- Understanding of buyer behavior and digital platform trends.
- Ability to manage multiple priorities in a fast-paced environment.
At EY, we’re all in to shape your future with confidence.
We’ll help you succeed in a globally connected powerhouse of diverse teams and take your career wherever you want it to go.
Join EY and help to build a better working world.
Design Led Innovation – Senior Consultant
The Opportunity
EY’s Innovation and Experience Design practice is rapidly expanding, and we are looking for passionate individuals who thrive on helping organizations innovate and transform through compelling experiences and digital strategies. As a Senior Consultant, you will work in a dynamic, entrepreneurial environment within a global firm, collaborating with some of the most knowledgeable professionals in the industry. This role offers the chance to help clients imagine what’s possible and execute on that vision using design thinking and digital innovation principles.
Your Key Responsibilities
As a Senior Consultant in Design Led Innovation, you will:
Skills and Attributes for Success
To Qualify for the Role, You Must Have
Ideally, You’ll Also Have
What We Look For
We’re seeking individuals with a passion for innovation and design-led thinking, who can bring fresh ideas and help clients define and execute their digital vision. If you’re excited about shaping experiences and driving transformation, EY’s Innovation and Experience Design practice could be the next step in your career.
EY | Building a better working world
EY is building a better working world by creating new value for clients, people, society and the planet, while building trust in capital markets.
Enabled by data, AI and advanced technology, EY teams help clients shape the future with confidence and develop answers for the most pressing issues of today and tomorrow.
EY teams work across a full spectrum of services in assurance, consulting, tax, strategy and transactions. Fueled by sector insights, a globally connected, multi-disciplinary network and diverse ecosystem partners, EY teams can provide services in more than 150 countries and territories.
About the company
IRIS Software is a professional software Company having offices in USA, India and Canada which provides high quality business solutions and support services.
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