• Job Description

  Req#: R2604124
  Employer Industry: Healthcare
  
  Why consider this job opportunity:
  - Salary up to $76,000 annually
  - Opportunity for career growth and training programs
  - Collaborative work environment with highly engaged employees
  - Comprehensive benefits plan including insurance and paid vacation
  - Employee assistance program supporting mental, physical, family, and financial well-being
  - Tailored incentives for eligible employee groups, including home office reimbursement
  
  What to Expect (Job Responsibilities):
  - Engage with customers through various channels in a friendly, empathetic, and professional manner
  - Collaborate with colleagues to provide consistent and exceptional customer service
  - Resolve customer inquiries, concerns, or complaints effectively, striving for first-contact resolution
  - Maintain a deep understanding of the company's products, services, and policies to provide accurate guidance
  - Document customer interactions accurately according to the company’s database and contact center platforms
  
  What is Required (Qualifications):
  - High School Diploma or equivalent
  - Minimum of 2 years of experience in the Customer Service field; bilingual contact center experience is a strong asset
  - Advanced language skills in both French and English
  - Exceptional phone contact handling and active listening skills with a strong problem resolution background
  - Proficiency in Microsoft Word and other Office applications, including CRM systems
  
  How to Stand Out (Preferred Qualifications):
  - Experience in a bilingual contact center setting
  - Familiarity with SAP software
  - Strong organizational skills with the ability to multitask and prioritize effectively
  - Ability to work under pressure in a fast-paced medical environment
  - Demonstrated commitment to customer satisfaction and integrity
  
  #Healthcare #CustomerService #Bilingual #CareerGrowth #EmployeeBenefits
  
  We prioritize candidate privacy and champion equal-opportunity employment. Central to our mission is our partnership with companies that share this commitment. We aim to foster a fair, transparent, and secure hiring environment for all. If you encounter any employer not adhering to these principles, please bring it to our attention immediately.
  We are not the EOR (Employer of Record) for this position. Our role in this specific opportunity is to connect outstanding candidates with a top-tier employer.

• About the company

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