Talentify
Customer Service Rep - Remote
This job is now closed
Job Description
- Req#: JP-005835686
Employer Industry: Financial Services
Why consider this job opportunity:
- Salary up to $22.00/hr
- Opportunity for career advancement within a well-respected financial institution
- Fully remote position following 3 weeks of onsite training in Albany, NY
- Supportive and team-oriented culture focused on member care
- Comprehensive benefits package including medical, dental, vision, and 401(k) retirement plan
What to Expect (Job Responsibilities):
- Manage delinquent consumer and small commercial loan accounts, ensuring compliance with regulations
- Conduct outbound calls to members regarding past due balances and assist with resolution
- Maintain accurate records to support collection efforts and audits
- Stay informed on bankruptcy, foreclosure regulations, and various collection practices
- Track and report collection metrics and performance data while providing excellent member service
What is Required (Qualifications):
- High School Diploma required
- 2+ years of telephone collections or call center experience
- Strong attention to detail and documentation accuracy
- Ability to understand and apply regulatory standards
- Must reside within the Albany or surrounding area
How to Stand Out (Preferred Qualifications):
- Experience with data entry and general clerical or administrative tasks
- Proficiency in Microsoft Office, including V-Lookups and Excel functions
- Background in customer service and collections
#FinancialServices #RemoteWork #CareerGrowth #CustomerService #Collections
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Notice
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