• Job Description

  Req#: 10279
  Job Title: Customer Service Rep
  Client: Medical Device Manufacturing Company
  Duration: 2 Years
  Location: Virtual, Georgia 30339
  Shift: 1st Shift
  
  Role Overview
  • Support patient access by verifying insurance coverage and managing prior authorization requests
  • Coordinate with physician offices, payers, and internal teams to ensure therapy approvals
  • Assist with authorization submissions, follow-ups, and appeals when required
  
  Responsibilities
  • Verify patient insurance coverage and benefits
  • Identify prior authorization requirements and initiate authorization requests
  • Coordinate documentation including clinical notes and required forms for submission
  • Follow up with payers to track authorization status and approvals
  • Assist with appeals for prior authorization denials or special cases
  • Communicate coverage issues or authorization updates with stakeholders
  • Maintain records and update CRM systems with authorization details
  • Use Excel and internal systems to track and manage authorization requests
  • Provide support to physicians, sales representatives, payer representatives, and internal teams
  
  Must Have
  • Experience handling prior authorizations or insurance verification
  • Strong customer service and communication skills
  • Knowledge of payer authorization processes
  • Basic familiarity with ICD-9 / ICD-10 and CPT codes
  • Advanced Microsoft Excel skills
  • Ability to work with multiple CRM systems
  • Strong organizational and problem-solving skills
  
  Nice to Have
  • Experience in healthcare, medical device, or insurance environments
  • Experience working with physician offices and payer representatives
  • Knowledge of therapy-related medical billing codes
  • Experience handling authorization appeals or complex case
  
  #ZR

• About the company

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