Remote Jobs
Customer Service Representative- Auto
4 days agoWhat's your preference?
Pay$16.00 - $16.50 / hour
LocationTexas
Employment typeFull-Time
Job Description
- Req#: 1221
- Starting pay is dependent on state:
- AZ: $16.50/hour with paid training
- FL/SC/TX: $16.00/hour with paid training
- Earn an additional $1.00/hour for any weekend hours worked!
- Pay increase after 90 days of proven performance
- Annual bonuses and merit raises available
- Enjoy 24/7 telehealth visits and, in select areas, in-home diagnostics-all at no cost to you. Coverage includes you, your spouse or partner, and children ages 2-25. Just one more way Velocitii supports your well-being!
- Healthcare, life insurance, and 401(k) kick in the first of the month after hire
- Sick time and PTO start accruing on day one-use sick time right away!
- After 90 days, enjoy paid holidays (including your birthday) and use your PTO accrual!
- Get paid to give back with volunteer time off
- We'll set you up with everything you need to succeed-no equipment worries!
- Work comfortably from home and skip the commute.
- Velocitii values open communication, compassion, collaboration, and creating a strong sense of belonging for all employees.
- Enjoy access to training, coaching, and mentorship to grow your career.
- Our client operates Monday-Friday 8:00 AM to 8:00 PM EST, and Saturday/Sunday 8:30 AM to 5:00 PM EST. We ask that you have flexibility with your schedule as it may be subject to change depending on our client's needs.
- Manage 40-100 calls per day depending on the season
- Highlight and sell membership benefits
- Put customers first and take action to improve their experience
- Follow on-call procedures and document every interaction
- Move quickly through multiple systems, dual monitors, and virtual desktops
- Meet program metrics and customer satisfaction targets
- Work within a highly structured role with set start/ends times and scheduled breaks
- Adhere to set start/end times and scheduled breaks
- Stay fully present and engaged throughout your shift
- Follow the proper steps to request time off
- 6+ months in a call-center experience
- 1+ year of customer service experience
- Knowledge of cars and/or interest in learning about cars
- Strong verbal and written communication
- Organizational and problem-solving skills
- Ability to navigate multiple computer systems
- Experience in a virtual desktop environment
- Distraction-free remote workspace
- High school diploma or GED
- Sales experience helpful
- Prior experience with Five9
- Demonstrates conviviality, a core value of our client. This is a passion for bringing people together to create the moments that matter.
- Participate in virtual interviews using a computer with a working camera
- Comfortable in a diverse, inclusive, team-focused culture
- Complete pre-employment steps:
- Internet speed test
- Background and drug screening
- Employment verification
Live in Arizona, Florida, South Carolina, or Texas? Join a Top Workplace!
Velocitii is hiring Remote Customer Service Representatives who are passionate about helping others and making a real impact. We offer a supportive, inclusive work environment and a strong commitment to employee growth.
Ready to be part of something great? View our website to learn more and apply today!
WHAT'S IN IT FOR YOU - THE PERKS!
Compensation & Incentives
EZ Access MD - Free Healthcare for You & Your Family!
Benefits That Start Early
Company-Provided Equipment
Remote Work
Supportive Culture
Growth & Development
Consistent Schedule
A DAY IN THE LIFE
As a Customer Service Representative, you'll be the friendly voice our clients' members rely on. In this fast-paced role, you'll help customers with their classic auto insurance questions, resolve concerns, and make every interaction feel effortless.
You'll:
WHAT WE'RE LOOKING FOR
Required:
Preferred:
Additional expectations:
If your experience and qualifications align with what we're seeking, we encourage you to apply today. We look forward to the opportunity to learn more about you!- Starting pay is dependent on state:
About the company
The best remote jobs for you
Notice
Talentify is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status.
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