Remote Jobs
Customer Service Representative (CSR) Remote
7 days agoWhat's your preference?
Job Description
- Req#: 08A413A865
- The Setup Expert: Guide new users through account creation, integration, and initial profile settings via live chat and screen-share.
- Account Troubleshooting: Resolve complex login issues, billing discrepancies, and permission settings with speed and precision.
- Tech Translator: Take "tech-speak" and turn it into clear, simple instructions for our non-technical users.
- AI Collaboration: Use our internal AI co-pilot tools to summarize history and provide faster, more accurate resolutions.
- Experience: You have 1-2 years in a remote customer-facing role (SaaS or Tech experience is a huge plus!).
- The "Helper" DNA: You genuinely enjoy the "Aha!" moment when a customer finally understands a feature.
- Tech-Fluent: You're comfortable with CRMs (Zendesk/Salesforce), Slack, and modern AI productivity tools.
- Clear Communicator: Your writing is professional, warm, and free of typos.
- A quiet, dedicated workspace.
- High-speed internet (Minimum 50 Mbps down / 10 Mbps up).
- Comfortable using video for team syncs and occasional customer "guided setups."
- 100% Remote: Work from wherever you're most productive.
- Tech-Forward: We use the latest AI tools to handle the "boring" stuff so you can focus on meaningful human interaction.
- Growth Path: We prioritize internal promotions to Lead CSR, Quality Assurance, or Product Management.
Linkedin: https://www.linkedin.com/company/mindfriend
Location: 100% Remote
Job Type: Full-time / Part-time
About Mind Friend
At Mind Friend, we believe that accessing quality mental healthcare should be as simple as reaching out to a good friend. We are a fast-growing telehealth platform dedicated to providing compassionate, accessible, and effective psychological support to our clients from the comfort of their homes. We are looking for a highly empathetic and organized Telehealth Psychologist Assistant to join our fully remote team and support our licensed psychologists in delivering top-tier care.
Requirements
What You'll Do
Benefits
5 days training provided
Remote Setup Requirements
Why You'll Love It HereAbout the company
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