Sidecar Health
Customer Service Representative, Member Care
This job is now closed
Job Description
- Req#: 5620243004
Employer Industry: Health Insurance
Why consider this job opportunity:
- Salary up to $19.00 per hour
- Comprehensive benefits package including medical, dental, vision, and 401k
- Opportunity for career advancement and growth within a dynamic startup environment
- Supportive and passionate team dedicated to transforming healthcare
- Chance to make a meaningful impact on members' lives and healthcare experiences
What to Expect (Job Responsibilities):
- Handle inbound calls and chat inquiries from members regarding the employer's products and services
- Provide excellent customer service in a timely and positive manner
- Build rapport and maintain positive relationships with existing members to understand their needs
- Address issues and complaints effectively to ensure member satisfaction
- Maintain policies and standard operating procedures
What is Required (Qualifications):
- High school diploma or equivalent required; bachelor’s degree preferred
- Bilingual in English and Spanish
- Adaptable and resilient, thriving in a fast-paced startup environment
- Strong communication skills, both written and verbal, with the ability to engage empathetically with members
- Detail-oriented problem solver with a creative approach to assisting members
How to Stand Out (Preferred Qualifications):
- Experience in healthcare or insurance settings
- Demonstrated ability to connect easily with people and provide a people-first communication style
#HealthInsurance #CustomerService #CareerOpportunity #DynamicTeam #BilingualSkills
We prioritize candidate privacy and champion equal-opportunity employment. Central to our mission is our partnership with companies that share this commitment. We aim to foster a fair, transparent, and secure hiring environment for all. If you encounter any employer not adhering to these principles, please bring it to our attention immediately.
We are not the EOR (Employer of Record) for this position. Our role in this specific opportunity is to connect outstanding candidates with a top-tier employer.About the company
Looking for a new kind of health insurance? Sidecar Health offers transparent & affordable health insurance for individuals, and you can choose any doctor you like. Learn more.
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