Concentrix - CA
Customer Service / Tech Support - Automotive (Bilingual: French/English) Remote
This job is now closed
Job Description
- Req#: R1680637
Employer Industry: Automotive Customer Service
Why consider this job opportunity:
- Base salary up to $29.40/hr, plus performance-based incentives
- Comprehensive benefits including medical, dental, and vision insurance, and a registered retirement savings plan
- DailyPay enrollment option for early access to earned wages
- Opportunities for career growth with 80% of managers promoted from within
- Supportive and inclusive company culture recognized with awards for workplace excellence
- Flexible remote work environment with a diverse team from 70+ countries
What to Expect (Job Responsibilities):
- Receive and manage calls from automotive dealership mechanics and service representatives
- Diagnose technical issues using systematic listening and probing techniques
- Track and update information on customer cases and follow up as necessary
- Provide expert customer support and ensure a positive experience
- Collaborate with a team to resolve inquiries related to automotive products and services
What is Required (Qualifications):
- Class A Automotive License (310s - Red Seal) and valid driver’s license
- Minimum of 5 years of automotive experience in repairs and diagnostics
- Strong mechanical aptitude with effective diagnostic skills
- Excellent time management and communication skills
- Fluency in English and French
How to Stand Out (Preferred Qualifications):
- Additional certifications in automotive technology or customer service
- Experience in a call center or remote support environment
- Familiarity with automotive repair software and tools
- Proven track record of delivering exceptional customer service
- Ability to work collaboratively in a diverse team environment
#AutomotiveCustomerService #RemoteWork #CareerGrowth #DiversityAndInclusion #TechnicalSupport
"We prioritize candidate privacy and champion equal-opportunity employment. Central to our mission is our partnership with companies that share this commitment. We aim to foster a fair, transparent, and secure hiring environment for all. If you encounter any employer not adhering to these principles, please bring it to our attention immediately. We are not the EOR (Employer of Record) for this position. Our role in this specific opportunity is to connect outstanding candidates with a top-tier employer."About the company
Concentrix,is a technology-enabled global business services company specializing in customer engagement and improving business performance for some of the world’s best brands.
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