Industry: Customer Service/Technical Support Representative in the Remote Work industry

#### Why consider this job opportunity:

- Competitive salary based on the position offered
- Opportunities for performance-based incentives and bonuses
- Paid training and continuous personal and professional development
- Access to company-supplied technologies for work-from-home convenience
- Comprehensive benefits package including retirement savings plan, medical, dental, and vision insurance, and employee assistance program

#### What to Expect (Job Responsibilities):

- Handle customer inquiries and issues through inbound and outbound calls or internet communication
- Use call flow guide to assist customers, answer questions, and resolve problems
- Track and document information in databases
- Offer additional products and services to support customer success

#### What is Required (Qualifications):

- Fluent in written and spoken English and French
- High school diploma or GED
- Minimum of six months of customer service or sales experience
- Quiet and distraction-free work environment for remote work
- Excellent customer service skills
- Strong computer navigation and knowledge, familiarity with iOS and/or macOS preferred
- High-speed internet and smartphone

#### How to Stand Out (Preferred Qualifications):

- Type of experience or interests
- Years/months of experience
- Required education/licensing/certifications
- Proficiency in fast-paced multitasking
- Eagerness to learn new technologies
- Personal qualities/skills important to the role (tech, service, etc.)

#### #CustomerService #TechnicalSupport #RemoteWork #Bilingual #FrenchEnglish

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