• Job Description

  Req#: 9f495089-0307-4b19-ad1e-63a3f518c94e
  Employer Industry: Digital Forensics and Investigative Software
  
  Why consider this job opportunity:
  - Salary up to $120,000 (USD) a year
  - Generous time-off policies to promote work-life balance
  - Competitive compensation with opportunities for bonuses and recognition programs
  - Supportive environment focused on employee development and continuous learning
  - Flexible hybrid work model allowing for a blend of remote and in-office work
  - Engage in meaningful work that contributes to the safety and security of communities
  
  What to Expect (Job Responsibilities):
  - Execute technical onboarding activities for new and expanding customers, ensuring successful product setup and initial workflow validation
  - Guide customers through early adoption milestones, fostering confidence in using Magnet products
  - Collaborate with customers to draft tailored Standard Operating Procedures (SOPs) for their unique workflows
  - Deliver product walkthroughs and technical demonstrations tailored to customer environments
  - Identify and communicate early adoption challenges to Customer Success Managers for proactive resolution
  
  What is Required (Qualifications):
  - College or University Degree or Diploma in Criminal Justice, Engineering, IT, Computer Science, or equivalent practical experience
  - 3–5 years of experience working with computer, mobile, and cloud-based software solutions in technical or investigative environments
  - Hands-on experience with digital forensics tools such as AXIOM, FTK, EnCase, or similar technologies
  - Strong written and verbal communication skills, with the ability to clearly explain technical concepts
  - Ability to manage multiple onboarding engagements simultaneously and work independently
  
  How to Stand Out (Preferred Qualifications):
  - Experience supporting multimedia investigations and private-sector incident response workflows
  - Familiarity with Salesforce, Gainsight, or similar customer success platforms
  - Industry-recognized certifications in digital forensics or IT, such as CompTIA Network+, Security+, or AWS Cloud Practitioner
  - Multilingual capabilities are an asset but not required
  - Willingness to travel up to 50%
  
  #DigitalForensics #CustomerSuccess #TechnicalOnboarding #CareerOpportunity #HybridWork
  
  "We prioritize candidate privacy and champion equal-opportunity employment. Central to our mission is our partnership with companies that share this commitment. We aim to foster a fair, transparent, and secure hiring environment for all. If you encounter any employer not adhering to these principles, please bring it to our attention immediately. We are not the EOR (Employer of Record) for this position. Our role in this specific opportunity is to connect outstanding candidates with a top-tier employer."

• About the company

  We stand alongside our customers and empower them to build stronger cases using advanced technology to uncover the most digital evidence.

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