General Dynamics Information Technology
Customer Success Manager - Secret Clearance – 100% Remote
This job is now closed
Job Description
- Req#: RQ214833
Employer Industry: Technology and Professional Services
Why consider this job opportunity:
- Salary up to $138,000
- Comprehensive benefits package including medical, dental, vision, and 401(k) with company match
- Flexible work environment with remote work options
- Opportunities for career growth and professional development
- Supportive and innovative workplace culture
- Generous paid time off policies and family leave programs
What to Expect (Job Responsibilities):
- Advocate for customers to ensure a positive experience throughout the lifecycle of the program
- Analyze customer requirements and reported issues to provide effective solutions
- Support onboarding efforts of Mission Partners onto the ICAM Solution
- Develop and manage program deliverables such as plans, reports, and training materials
- Engage with stakeholders to facilitate customer-facing services and resolve incidents
What is Required (Qualifications):
- Active DoW SECRET Security Clearance
- Bachelor’s Degree or equivalent experience
- 8+ years of experience supporting IT customers in an enterprise environment
- Proven ability to troubleshoot system issues and demonstrate system functionalities
- Familiarity with DoW operations and experience interacting with government personnel
How to Stand Out (Preferred Qualifications):
- Experience with SailPoint and Access Management tools
- Knowledge of ConductorOne, Zluri, CyberArk, Okta Workforce Identity Cloud, Microsoft Entra ID, or Ping Identity
- Previous experience in a customer-facing role within the technology sector
#TechnologyJobs #CustomerSuccess #RemoteWork #CareerGrowth #ITSupport
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