• Job Description

  Req#: 15337

  Are you ready to lead a team that plays a vital role in protecting personal data and ensuring individuals’ rights are upheld?

  We’re looking for a Data Protection Team Leader to join our friendly and collaborative team supporting Right of Access Requests (RAR) on behalf of the Department for Work and Pensions (DWP). You’ll be part of a close‑knit, knowledgeable, and supportive group where every day is a learning day, and where strong working relationships—with both colleagues and clients—are at the heart of what we do.

  This role is based in our Newcastle office, with 2 days per week on-site (currently Mondays and Wednesdays) and the flexibility to work remotely for the rest of the week. You’ll enjoy a positive team culture, opportunities for development, and varied, meaningful work that helps us deliver high-quality data protection services. You’ll also enjoy other perks when on site, including free breakfast options, fresh fruit, a selection of teas and coffees, and the chance to connect with colleagues across multiple departments, building strong relationships and sharing knowledge in a welcoming and social environment.

  What you'll be doing:

  • Leading, monitoring, and quality‑checking Right of Access Requests to meet strict legal and service-level requirements.
  • Supporting Team Leaders and Administrative Officers with queries and escalations.
  • Overseeing the logging, acknowledging, filing, and end‑to‑end handling of RARs and Information Requests.
  • Contacting named individuals or teams to gather required documentation within set data ranges.
  • Ensuring accurate filing, record keeping, and version control for all RAR responses.
  • Working closely with colleagues in Newport and across SSCL to coordinate document management and ensure timely delivery.

  What you’ll bring:

  • Excellent attention to detail.
  • Strong understanding of Data Protection processes.
  • Ability to work effectively within a structured team environment.
  • Confident and articulate communication skills, building trust with colleagues and clients.
  • Commitment to delivering a high-quality customer service experience.
  • Strong organisational skills and the ability to prioritise workload efficiently.

  It would be great if you had:

  • Experience navigating and using relevant systems for data management.
  • Knowledge of redaction processes for Right of Access Requests.
  • Ability to work collaboratively with wider teams to enhance service delivery.
  • Familiarity with updating or maintaining databases and manual records.
  • Experience coaching or supporting colleagues as part of their development.

  If you are interested in this role but not sure if your skills and experience are exactly what we’re looking for, please do apply, we’d love to hear from you!

  Employment Type: Full-time, Permanent
  Location: Newcastle
  Security Clearance Level: SC
  Internal Recruiter: Chloe
  Salary: £26,972.00
  Benefits: 25 days annual leave with the choice to buy additional days, health cash plan, life assurance, pension, and generous flexible benefits fund

  Although this role is advertised as full-time, we believe that flexibility at work can promote work/life balance, increase your motivation, reduce stress and improves performance and productivity. We support different ways of working and can offer a range of flexible working arrangements. So, if you’re interested and need to work flexibly, we encourage you to apply and talk to us about what might be possible.

  Loved reading about this job and want to know more about us?

  SSCL is the market leader in critical business support services for the UK public sector. Operating at size and scale since 2013, SSCL has delivered over £750 million of savings - providing more funds for front line public services. We transform services using digital solutions and innovative technology, developing platforms that enable flexibility to meet the changing needs of our Government, Defence and Police clients.
  We employ around 3,000 people who sit at the heart of our business strategy. Their passion and connection to our values and our purpose is what sets us apart and puts SSCL in the Top 20 of GPTW large workplaces. ‘Living SSCL’ means we deliver social value within our services and work with our clients and community partners to support programmes such as education and employability initiatives across the UK.

• About the company

  Sopra Steria Group SA is a European information technology consultancy established in September 2014 upon the merger of Sopra Group SA and Groupe Steria SCA.

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