NHS
Deputy Practice Manager
This job is now closed
Job Description
- Req#: A5812-26-0002?language=en&page=30&sort=publicationDateDesc
- Support the Practice Manager in overseeing daily operations across the practice
- Lead, supervise, and support administrative and reception teams
- Assist with HR processes including recruitment, training, and performance management
- Ensure compliance with CQC standards, clinical governance, and practice policies
- Oversee patient services, ensuring a positive and efficient experience
- Support the implementation of new systems, processes, and service improvements
- Deputise for the Practice Manager when required
- Support the Practice Manager in the overall management of the practice
- Act as deputy in the Practice Managers absence
- Assist in staff supervision, performance management, and appraisals
- Promote a positive and professional working environment
- Support recruitment, induction, and training of staff
- Oversee daily administrative and reception operations
- Ensure compliance with CQC regulations and NHS contractual requirements
- Contribute to practice policies and procedures
- Support implementation of new services and practice developments
- Monitor and improve patient access and service delivery
- Assist with HR processes including sickness absence, annual leave and disciplinary procedures
- Ensure compliance with employment law and practice HR policies
- Support claims, QOF, PCN and enhanced service income
- Assist with budget planning and reporting
- Support contract management and liaison with NHS bodies
- Support use of clinical systems
- Ensure data protection and GDPR compliance
- Support IT systems and liaise with external providers
- Manage and respond to complaints in line with NHS guidance
- Support patient engagement and feedback processes
- Ensure high standards of confidentiality and patient care
- Support the Practice Manager in the overall management of the practice
- Act as deputy in the Practice Managers absence
- Assist in staff supervision, performance management, and appraisals
- Promote a positive and professional working environment
- Support recruitment, induction, and training of staff
- Oversee daily administrative and reception operations
- Ensure compliance with CQC regulations and NHS contractual requirements
- Contribute to practice policies and procedures
- Support implementation of new services and practice developments
- Monitor and improve patient access and service delivery
- Assist with HR processes including sickness absence, annual leave and disciplinary procedures
- Ensure compliance with employment law and practice HR policies
- Support claims, QOF, PCN and enhanced service income
- Assist with budget planning and reporting
- Support contract management and liaison with NHS bodies
- Support use of clinical systems
- Ensure data protection and GDPR compliance
- Support IT systems and liaise with external providers
- Manage and respond to complaints in line with NHS guidance
- Support patient engagement and feedback processes
- Ensure high standards of confidentiality and patient care
- Experience of working in primary care or general practice
- Experience of line management and leading a team
- Knowledge of the regulatory frameworks governing general practice (e.g CQC, GMS contract)
- Excellent literacy and numeracy skills
- Excellent communication skills, including the ability to communicate effectively with people from a wide range of backgrounds
- Confident working with IT and learning new systems
- A Levels or equivalent
- Degree or Management qualification
- Experience of working in primary care or general practice
- Experience of line management and leading a team
- Knowledge of the regulatory frameworks governing general practice (e.g CQC, GMS contract)
- Excellent literacy and numeracy skills
- Excellent communication skills, including the ability to communicate effectively with people from a wide range of backgrounds
- Confident working with IT and learning new systems
- A Levels or equivalent
- Degree or Management qualification
Job summary
Old Swan Health Centre Group Practice is offering an exciting opportunity for an enthusiastic and motivated Deputy Practice Manager to join our friendly and supportive GP practice team.
In this key role, you will work closely with the Practice Manager to ensure the smooth and efficient running of the practice. You will support the day to day management of services, staff, and operational systems, helping us remain compliant, well organised, and responsive to the needs of our patients.
This position is ideal for someone with experience in General Practice or Primary Care who brings strong organisational skills and a collaborative, team focused mindset.
Main duties of the job
Key Responsibilities
About us
Our team includes 5 partners, 2 salaried GPs, 4 Registrars, 2 ANPs, 2 Practice Nurses, HCA, Physiotherapist, Practice Manager, Reception Manager, Secretary and a team of Receptionist/Care Navigators and Administrative Staff.
We pride ourselves as being one big work family, providing each other with the necessary support and guidance to achieve the aims and goals of the Practice
Details
Date posted
24 February 2026
Pay scheme
Other
Salary
Depending on experience
Contract
Permanent
Working pattern
Flexible working
Reference number
A5812-26-0002
Job locations
Crystal Close
Old Swan
Liverpool
L13 2GA
Job descriptionJob description
Job responsibilities
Job summary:
The Deputy Practice Manager supports the Practice Manager in the day-to-day management and development of the GP practice. The post holder will deputise for the Practice Manager when required and play a key role in ensuring the smooth running of administrative, financial, HR, and operational systems, while maintaining high standards of patient care and service delivery.
Job responsibilities:
Management & Leadership
Operational Management
HR & Staffing
Financial & Contractual
IT & Information Governance
Patient Services
Job responsibilities
Job summary:
The Deputy Practice Manager supports the Practice Manager in the day-to-day management and development of the GP practice. The post holder will deputise for the Practice Manager when required and play a key role in ensuring the smooth running of administrative, financial, HR, and operational systems, while maintaining high standards of patient care and service delivery.
Job responsibilities:
Management & Leadership
Operational Management
HR & Staffing
Financial & Contractual
IT & Information Governance
Patient Services
Person SpecificationPerson Specification
Experience
Essential
Qualifications
Essential
Desirable
Experience
Essential
Qualifications
Essential
Desirable
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer details
Employer name
Old Swan Health Centre Group Practice
Address
Crystal Close
Old Swan
Liverpool
L13 2GA
Employer's website
Employer details
Employer name
Old Swan Health Centre Group Practice
Address
Crystal Close
Old Swan
Liverpool
L13 2GA
Employer's website
About the company
National Health Service (NHS) is the umbrella term for the publicly-funded healthcare systems of the United Kingdom (UK). The founding principles were that services should be comprehensive, universal and free at the point of delivery—a health service based on clinical need, not ability to pay. Each service provides a comprehensive range of health services, free at the point of use for people ordinarily resident in the United Kingdom apart from dental treatment and optical care.
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