• Job Description

  Req#: 26-00128
  
  
  At CompucomStaffing , you’re more than just a number. Our employee relationship managers support you throughout your engagement, providing career guidance and reemployment assistance.
  
  Our client is currently seeking a qualified Desktop Support Technician to join their team onsite in Wilmington, NC and provide end-user support.
  
  Our Techs are responsible for providing onsite support to internal or external customers in resolving complex or escalated technology issues. They ensure the proper day-to-day operation of applications and equipment and troubleshoot on-site software and hardware issues on laptops, desktops, tablets, smartphones and/or printers. They also may resolve higher level support to servers, and/or network equipment or perform updates, repairs, upgrades, backups, and other maintenance tasks. As a Level 2 Technician, they may serve as a liaison between customers, departments, and within the organization to lead problem resolution and change management processes. Their work may be more technical in nature and could include more complex tasks, such as performing data transfers or building images.
  
  Duties and Responsibilities:
  • Diagnose mechanical, hardware, software and systems failures, using established procedures
  • Perform service, repair and/or installation of computer products including system hardware and software, MFD printers, PC's, laptops, printers, cell phones, tablets, single and multi-processor servers, and wired/wireless networking
  • Perform account management and maintenance for various applications and systems (e.g., creates or modifies user accounts and permissions, and performs password resets)
  • Consistently provides and updates notes, feedback, or documentation via the appropriate ticketing systems to track and monitor issues
  • Communicate with customers at all levels of technical and non-technical skill sets
  • Follow-up with end users to provide status updates as per service level guidelines (SLA's)
  • Act as the first escalation point for complex and/or high priority problems, forwarding problems they cannot solve to the appropriate support groups for resolution (L3 Tech, Manager, etc.)
  • Follow all standard operating procedures (SOP) through the effective use of knowledge management
  • Work collaboratively with people across the organization
  
  Skills and Qualifications:
  • Associates degree preferred or equivalent experience in Computer Science or Information Technology from an accredited school
  • Minimum 3+ years of experience in related field
  • Desktop and/or Infrastructure support experience
  • VIP / White glove support experience
  • Microsoft 365 Government Community Cloud High (GCC High) experience preferred
  • Microsoft cloud Environment experience is highly desired
  • Basic non-warranty repair skills training as assigned (Cabling, Printers, Network, Servers) preferred
  • Technical writing competency
  • Sound understanding of customer support, operations, and processes
  • Able to communicate effectively both written and verbally, with key stakeholders, leadership, partners, team members, other organizations, and customers
  • Ability to coordinate and prioritize multiple tasks simultaneously while maintaining attention to detail and quality
  • Demonstrated capability to achieve results in a fast-paced, client driven environment
  • Strong desire and enthusiasm to serve customers
  • Working knowledge of Windows operating systems, networks, databases and network security concepts and tools is required
  • Working knowledge of the Microsoft Office application suite including MS Outlook
  
  
  Wage Range :
  The rate for this position is between $17.25 - $24.50 per hour. Factors which may affect starting pay within this range may include geography / market, skills, education, experience and other qualifications of the successful candidate.
  
  Benefits:
  The Company offers a comprehensive benefit package that you can elect into including but not limited to the following benefits, subject to applicable eligibility requirements: medical insurance, dental insurance, vision insurance, life insurance, AD&D insurance, disability plans, Employee Assistance Program, paid holidays (up to 6 days annually), paid time off (minimum of 10 days annually), paid parental leave (minimum of 10 days annually), 401(k), FSA/HSA pre-tax benefits.
  
  The compensation and benefits information is accurate as of the date of this posting. The Company reserves the right to modify this information at any time, with or without notice, subject to applicable law.
  
  W2 only, no Corp to Corp.
  
  Expiration Date:
  This posting is anticipated to remain open until 4/06/2026.
  
  Equal Employment Opportunity : CompucomStaffing ™, a division of CompuCom® Systems, Inc., is an Equal Opportunity Employer. We provide IT staffing services and solutions to Fortune 1000 companies as well as small and medium business. For more information, visit www.compucom.com .
  
  Work Authorization : Candidates must be authorized to work in the United States without the need for current or future employer sponsorship.
  
  Arizona Applicants : TO THE EXTENT REQUIRED BY APPLICABLE LAW, THE COMPANY MAINTAINS A SMOKE-FREE WORKPLACE.
  
  California Residents : PLEASE REVIEW THE CALIFORNIA CONSUMER PRIVACY ACT NOTICE .
  
  We will consider for employment all qualified applicants, including those with criminal histories, arrest, and conviction records in a manner consistent with the requirements of applicable state and local laws. This includes the City of Los Angeles Fair Chance Initiative for Hiring Ordinance as well as the San Francisco Fair Chance Ordinance.
  
  Maryland Applicants : UNDER MARYLAND LAW, AN EMPLOYER MAY NOT REQUIRE OR DEMAND, AS A CONDITION OF EMPLOYMENT, PROSPECTIVE EMPLOYMENT OR CONTINUED EMPLOYMENT, THAT AN INDIVIDUAL SUBMIT TO OR TAKE A LIE DETECTOR OR SIMILAR TEST. AN EMPLOYER WHO VIOLATES THIS LAW IS GUILTY OF A MISDEMEANOR AND SUBJECT TO A FINE NOT EXCEEDING $100.
  
  Massachusetts Applicants : IT IS UNLAWFUL IN MASSACHUSETTS TO REQUIRE OR ADMINISTER A LIE DETECTOR TEST AS A CONDITION OF EMPLOYMENT OR CONTINUED EMPLOYMENT. AN EMPLOYER WHO VIOLATES THIS LAW SHALL BE SUBJECT TO CRIMINAL PENALTIES AND CIVIL LIABILITY.
  
  Rhode Island Applicants : THE COMPANY IS SUBJECT TO CHAPTERS 29-38 OF TITLE 28 OF THE GENERAL LAWS OF RHODE ISLAND, AND IS THEREFORE COVERED BY THE STATE’S WORKERS’ COMPENSATION LAW.
  
  #INDCCStaffing
  
  

• About the company

  eXcell is an IT staffing company based in the Seattle, Wa area. We service clients and candidates across North America. We staff permanent, temporary, contract and special project openings across all IT needs.

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