• Job Description

  Req#: 5226348

  
  

  
  

  This position is open to Internal ESD Employees only.

  
  

  This position will be eligible for telework full-time but may have to come into the office infrequently due to business needs.

  
  

  We are hiring for multiple full-time permanent positions.

  
  

  The ideal candidates for the Employer Reporting Specialist (ES Benefits Specialist 3) roles are resourceful, detail driven professionals who thrive in a service-oriented environment. They bring a strong understanding of employer obligations within state administered Leave and Care programs and are skilled at translating complex regulations into clear, actionable guidance.

  
  

  Using a solution focused approach, they excel at supporting employers, elective coverage customers and third-party representatives through escalated issues, ensuring each interaction is handled with accuracy, empathy, and a commitment to public service.

  
  

  These candidates demonstrate exceptional analytical and investigative abilities, enabling them to resolve reporting discrepancies, payment issues, and unfiled or errored reports with confidence. They are comfortable navigating nuanced situations, including potential fraud or noncompliance, and can partner effectively with internal teams such as Compliance Fraud to ensure issues are thoroughly researched and appropriately addressed. Their communication style is clear, professional, and persistent, allowing them to engage employers proactively and guide them toward timely and compliant reporting practices.

  
  

  Beyond day-to-day support, these candidates will contribute meaningfully to the evolution of the Employer Services Unit. They are eager to collaborate on special projects, refine operational procedures, and support the development of rules, policies, and long-term strategies that strengthen education and enforcement efforts. Adaptable, team oriented, and committed to continuous improvement, they bring both subject matter insight and a forward-thinking mindset to the ongoing success of the Leave and Care programs.

  
  

  
  

  Provide advanced customer service support for employers. This includes:

  
  

  • Provide employers, elective coverage customers and third-party representative with technical assistance in understanding their rights and responsibilities under Leave and Care programs

  
  

  • Resolve escalated complex problems by clarifying issues; researching and exploring answers and alternative solutions; implementing solutions; escalating unresolved problems and communicating results to the customer

  
  

  • Initiate, receive and respond to complex inquiries Employer Support Specialists are not able to resolve from employers and/or their representative(s) by researching, locating and providing information

  
  

  Contact employers to resolve reporting and payment issues. Tasks include:

  
  

  • Research and resolve unfiled employer reports

  
  

  • Research and resolve unpaid premiums resulting from unfiled employer reports or errored reports

  
  

  • Research and investigate in partnership with the Compliance Fraud Team when fraudulent or illegal business practices are suspected. This may involve multiple business entities operating in Washington in the context of Leave and Care programs; investigations may be conducted in conjunction with other state agencies

  
  

  Special Projects as Assigned. This includes:

  
  

  • Collaborates with Employer Services Unit management to finalize operational procedures related to Leave and Care education and enforcement efforts

  
  

  • Assists, develops and advises administrators in the drafting of new/revised rules and regulations

  
  

  • Collaborates with staff members of the Employer Services Unit, Employer Reporting Team, Employer Support Team, and Strategic Response Team(s) on short-term and long-term projects to aid in the tactical and strategic development of Leave and Care education and enforcement efforts

  
  

  
  

  To request a detailed position description, click here.

  
  

  • 6 years of equivalent education/experience noted below

  
  

  • 1 year as an ES Benefits Specialist 2

  
  

  • 1 year of experience equivalent to the ES Benefits Specialist 2 with another state that administers insurance benefits programs

  
  

  • Associate’s Degree in a health or social science, public administration or a related field AND 4 years of the required experience below

  
  

  • Bachelor’s Degree in a health or social science, public administration or a related field AND 2 years of the required experience below

  
  

  • Master’s Degree in a health or social science, public administration or a related field AND 1 year of the required experience below

  
  

  Required equity competencies:

  • The ability to take action to learn and grow

  
  

  • The ability to take action to meet the needs of others

  
  

  The required experience includes:

  • Regulatory Knowledge & Communication Skills: Proficiency in explaining complex regulations clearly

  
  

  • Advanced Problem-Solving & Advising: Skill in addressing complex issues and providing guidance

  
  

  • Subject Matter Expertise: Proficiency in navigating intricate employer account matters

  
  

  • Workload & Quality Monitoring: Ability to use available data to monitor workload and ensure quality outcomes

  
  

  • Data Analysis: to verify calculations, attention to detail to ensure accuracy, regulatory knowledge to comply with laws, problem-solving to resolve discrepancies, and communication skills to report findings

  
  

  • Adaptability & Multitasking Skills: Flexibility to manage varied responsibilities

  
  

  • Premium Recovery & Estimation Expertise: Ability to resolve unpaid premium issues accurately

  
  

  
  

  Special Requirements/Conditions of Employment:

  
  

  • Must be able to pass an Unemployment Insurance (UI) and Paid Family Medical and Leave (PFML) claim and fraud check.

  
  

  Please submit only the required documents as noted below and ensure all Personal Identifying Information (PII) such as Social Security numbers etc. are edited out of your materials for privacy. Additionally, we ask that you not include photographs or external links within your documents. Any documents uploaded through this platform will be securely transmitted electronically to support application review.

  
  

  Please submit your Cover Letter and Resume with your Online Application through the Add Attachments field. A resume will not substitute for the work experience section of the application or vice versa. Applications with blank fields, or supplemental question responses with comments such as see attachments may be considered incomplete.

  
  

  Our agency's mission and values drive every decision that we make, determine how we interact with others, and are at the core of who we are. We value Access, Love, Belonging, Equity, and Stewardship. We understand that a work environment that respects your work/life balance is key; that's why many of our positions are eligible for flexible work schedules and teleworking opportunities. Through support, value, and trust, our employees are empowered to grow and develop into their best self.

  
  

  Opportunity for All
  

  We strive to create a working environment that includes and respects cultural, ethnic, racial, religious, sexual orientation, and gender identity diversity. Women, racial and ethnic minorities, people with disabilities, people over 40 years of age, people with religious beliefs, veterans or people with military status, and people of all sexual orientations and gender identities are encouraged to apply.
  

  The Employment Security Department is an equal opportunity employer/program. Auxiliary aids and services are available upon request to individuals with disabilities.

  
  

  If you are a person needing assistance in the application process, if you need this job announcement in an alternate format, or if you have general questions about this opportunity, please contact Caleb Baldwin or at 253-306-2999 or the Talent Acquisition Team, prior to the position closing. If you are having technical difficulties creating, accessing, or completing your application, please contact careershelp@des.wa.gov or (360) 664-1960 or toll free (877) 664-1960, Washington Relay 711.

  
  

  This recruitment may be used to fill additional agency-wide positions in accordance with Article 4 of the WFSE Collective Bargaining Agreement.

  
  

  
  

  **This Organization Participates in E-Verify**

• About the company

  Washington State’s government web portal.

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