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Entry Level Help Desk
7 days agoWhat's your preference?
Job Description
- Req#: 26-00118
Employer Industry: Information Technology Services
Why consider this job opportunity:
- Opportunity for career advancement and growth within the organization
- Hybrid work model offering flexibility between remote and on-site work
- Supportive and collaborative work environment
- Ideal role for individuals early in their IT careers, focusing on problem-solving and customer support
- Chance to work with a variety of technologies and systems
What to Expect (Job Responsibilities):
- Provide frontline technical support through a ticketing system
- Troubleshoot desktop, laptop, printer, and basic network issues
- Support Windows and Mac operating systems and common application software
- Assist with user access issues including password resets, multi-factor authentication, and VPN connectivity
- Deliver professional, calm, and customer-focused support during high-volume or high-pressure situations
What is Required (Qualifications):
- Experience using ticketing systems and writing technical documentation
- Broad knowledge of desktop and laptop hardware and operating systems
- Basic understanding of user and application support concepts
- Strong verbal and written communication skills
- Ability to de-escalate issues and provide excellent customer service
How to Stand Out (Preferred Qualifications):
- Associate degree in Information Technology or a related field is strongly recommended
- Equivalent hands-on experience in technical support, including desktop or client support environments
- Experience in retail technology support
- Familiarity with basic Active Directory and access management tasks
#InformationTechnology #HelpDeskSupport #CustomerService #CareerGrowth #TechnicalSupport
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