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Entry Level Help Desk
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Job Description
- Req#: 26-00118
- Provide frontline technical support through a ticketing system
- Troubleshoot desktop, laptop, printer, and basic network issues
- Support Windows and Mac operating systems and common application software
- Assist with user access issues including password resets, multi-factor authentication, and VPN connectivity
- Support retail technology such as registers, pin pads, and handheld devices
- Document issues, resolutions, and procedures clearly and accurately
- Escalate issues appropriately while following service desk workflows
- Deliver professional, calm, and customer-focused support during high-volume or high-pressure situations
- Experience using ticketing systems and writing technical documentation
- Broad knowledge of desktop and laptop hardware and operating systems
- Basic understanding of user and application support concepts
- Strong verbal and written communication skills
- Ability to de-escalate issues and provide excellent customer service
- Associate degree in Information Technology or a related field is strongly recommended
- Equivalent hands-on experience in technical support will be considered, including
- Desktop or client support environments
- Retail technology support
- Basic Active Directory and access management tasks
Oxford Solutions has an opening with a client for an Entry-Level Help Desk Support Specialist. This is a hybrid role based in the Pittsburgh area and is ideal for someone early in their IT career who enjoys problem-solving, customer support, and hands-on technical troubleshooting.
This position supports a staggered service desk model with extended coverage hours. Schedules will vary within core support hours and will typically follow a Sunday-Thursday or Tuesday-Saturday workweek.
Position Overview
In this role, you will provide first-level technical support to end users by resolving hardware, software, and access-related issues. You will document issues clearly, follow established processes, and deliver a positive support experience while working in a fast-paced, customer-facing environment.
Responsibilities
Required Skills and Experience
Preferred BackgroundAbout the company
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