• Job Description

  Req#: 107033
  Facilities Coordinator
  Job ID
  107033
  Posted
  26-Sep-2023
  Service line
  GWS Segment
  Role type
  Full-time
  Areas of Interest
  Facilities Management
  Location(s)
  Budapest - Budapest - Hungary
  The Facilities Coordinator is responsible for supporting the management of all aspects of facilities services as required for satellite sites on the account. Reporting to the Operations Manager and working as part of the overall Facilities Team, the coordinator will manage daily operations and provide the necessary support to ensure the efficient and effective running of the site/s.
  
  
  
  
  
  
  ESSENTIAL DUTIES AND RESPONSIBILITIES:
  
  
  Client/Stakeholder Management
  • Deliver excellent customer service to meet client expectations.
  • Build and develop effective relationships with key stakeholders &/or client and be comfortable working across all levels.
  • Monitor procedures to ensure client’s expectations are conveyed and worked upon.
  • Actively encourage an environment that supports teamwork, co-operation and performance.
  • excellence within team.
  • Assist in mentoring and enabling Training & Development of team members.
  
  
  HSE, Security & Quality Management
  • Ensure that all defined services are completed in accordance with operating procedures, statuary requirements, and within the health and safety guidelines.
  • Ensure compliance with statutory regulations on fire, health and safety standards.
  • Communicate any / all potential workplace hazards and workplace procedures.
  • Investigate and resolve (if possible) all reported unsafe conditions / acts and communicate results back to the affected stakeholders.
  • Support stop work authority when it is exercised in good faith.
  • Understand & actively support the Quality Management program procurement & Vendor Management.
  • Ensure that contracted resources deliver work to meet quality targets, addressing and ensuring the correction of under-performance issues.
  • In conjunction with the sourcing team, manage contracts to assure high quality and cost-effective services.
  
  
  Financial Management
  • Manage processing and controlling of purchase orders, invoices and work orders.
  • Assist and monitor financial processes to ensure account payable procedures are followed at all times.
  • Supporting the preparation of forecasts & financial reporting.
  
  
  Site Operations Management
  • Ensuring Site Inspections are carried out. Issues highlighted through site inspections or customer complaints are resolved in a timely manner.
  • Vendor Management and service delivery within contract SLAs.
  • Support the completion of all account required reports and documentation to meet specified deadlines.
  • Seek ways to reduce costs and improve operational standards.
  • Collaborates with company and client IT teams to assess technology, training needs and implementation of program(s), training and tools for Workplace Experience teams and clients.
  • Manages Workplace Experience on-boarding process and new employee orientation.
  
  
  Additional Duties And Responsibilities Key Performance Measures
  • Compliance with service provision as detailed in the contract.
  • Compliance with the Health and Safety responsibilities.
  • High Customer Satisfaction rating as measured in regular surveys.
  • Compliance with Best Practice documentation.
  • Pursue continuous improvement.
  • Performs other duties as assigned.
  • Business Travel as required.
  
  
  COMPETENCIES:
  
  
  
  
  The candidate must demonstrate the following personal attributes:
  • Client Focus & Relationship Management.
  • Ease of interaction with a wide range and wide level of client staff.
  • Ability to manage conflict and balance between client and firm requirements.
  • Customer-oriented attitude.
  • Demonstrates proactive & professional approach to customer service Project Management & Organizational Skills.
  • Excellent planning & organisational skills to prioritize work and meet tight deadlines.
  • Proven ability to manage multiple and complex operational matters daily Problem Solving & Strategic Thinking.
  • Capacity to deal with ambiguity and solve complex problems effectively.
  • Proven ability to employ holistic approaches and looks at long term solutions Other Personal Characteristics.
  • Demonstrated superior people management skills – ability to lead team effectively, train them well, and promote open, constructive and collaborative relationships at all levels.
  • Strong communicator – Good presentation skills and possesses strong verbal & written communication skills.
  • Passion for quality – has an eye for detail to make sure the best delivery of services.
  • Self-motivated; confident & energetic.
  • Ability to effectively deal with stressful situations.
  • Flexible – able to adapt to rapidly changing situations.
  • Strongly goal-oriented – able to focus on meeting all performance targets.
  • Is a team player – able to cooperate and work well with others to meet targets.
  • Fluency in both verbal & written English essential.
  
  

• About the company

  CBRE Group, Inc. is an American commercial real estate services and investment firm.

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