Pomeroy
Field Services Technician III
This job is now closed
Job Description
- Req#: 24-6723
About the company
Pomeroy's portfolio of managed services includes End User Services, Network Services and Data Center Services.
Description
IT support for end users at customer manufacturing and warehouse facility:
O365 Suite knowledge ie Outlook, Teams and OKTA MFA
Responsibility for multiple large sites
Working in front office, sales, warehouse, production and delivery environments
Being available for after-hours P1 support 24/7
Service-Now Incident system, working knowledge to be able to manage ticket que
Win10 Operating Systems, Lenovo laptops, desktops and network printers
How to reimage laptops and desktops ie with PXE
Use Configuration Manager Console for laptop/desktop remote management
MDM (Mobile Device Management) software ie AirWatch and Knox portals
Configuring and deploying iphones, ipads, Samsung/Android phones and Samsung tablets
Microsoft Active Directory, how to manage it
Network monitoring software ie SolarWinds
Network infrastructure support, knowing Server Rooms/MDFs and IDFs and what they are
Being able to identify network devices in a Network rack
Network Infrastructure, Cisco switches and routers ie using Putty APP for CLI purposes
Device repair portals ie Prosys portal / electronics recycling portals ie Resale technologies
Security software portals ie Cylance console management
Security camera systems ie Exacqvision software
Working on large device deployment projects, network upgrades etc.
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