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Franchise Support Specialist (Remote - Chicago Area Preferred)
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Job Description
- Req#: 4615043006
Employer Industry: Home Inspection Services
Why consider this job opportunity:
- 100% remote role (Chicago-area candidates preferred)
- Opportunity for career development and advancement within the organization
- Health, dental, and vision insurance provided
- Paid time off (PTO) and 401(k) match available
- Supportive and inclusive work culture centered on respect and growth
What to Expect (Job Responsibilities):
- Serve as the main point of contact for franchise owners, fostering trust and rapport
- Champion and coordinate requests with internal marketing, training, and tech teams
- Provide responsive, empathetic support and ensure follow-through on client needs
- Contribute to projects including training programs, marketing reviews, and process improvements
- Troubleshoot issues and provide guidance as you develop expertise in the employer's systems
What is Required (Qualifications):
- Must be friendly and empathetic with a flair for marketing
- Demonstrated leadership qualities with a drive for professional and personal growth
- Ability to learn quickly, stay organized, and persistently complete tasks
- Minimum of 4 years of experience in client service or customer success (preferred but not required)
How to Stand Out (Preferred Qualifications):
- Experience in client service or customer success roles
- Proven ability to work collaboratively within teams and across departments
#HomeInspection #RemoteWork #CareerDevelopment #CustomerSupport #InclusiveCulture
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