• Job Description

  Req#: 434291
  Atlanta Marriott Marquis - Atlanta, GA 30303
  Description
  The Valet Front Door Supervisor is responsible for overseeing the daily operations of valet services at the front entrance of the hotel. This position ensures guests and visitors are greeted with professionalism and efficiency, while maintaining high standards for safety, courtesy, and service excellence. The supervisor leads a team of valet attendants, manages traffic flow, enforces company policies, and acts as the primary liaison between valet staff, management, and the client.
  The Valet Front Door Supervisor assists the daily operation of the location ensuring that valet operations are handled adhering to company policies and procedures, and acts as Manager-on-Duty when Operations Manager is off. This position ensures efficient traffic flow, timely vehicle retrieval, and exceptional guest service. The Valet Front Door Supervisor leads by example and assists with training, supervision, and performance monitoring of valet attendants.
  The essential job functions are listed below but may include duties which are outside of these job functions which are required to meet the need of the organization.
  ESSENTIAL DUTIES AND RESPONSIBILITIES:
  • Greet guests courteously.
  • Ensure customers are receiving timely service.
  • Assist customers in and out of their vehicle.
  • Drive, park, and retrieve customer vehicles in a safe and professional manner.
  • Assist with training and coaching an excellent valet team.
  • Ensures that daily staffing needs are covered.
  • Maintain full compliance to the standard operating procedures, while ensuring the safety and security of vehicles and keys at all times.
  • Monitor employee performance, appearance, and adherence to uniform standards.
  • Responsible for driveway and traffic activity.
  • Responsible for shift closing paperwork.
  • Implementing a successful staging plan for current traffic conditions to ensure maximum parking capacity.
  • Quickly distinguish vehicle make and models; have a general knowledge of vehicle operations.
  • Ensure work area, including parking lot and driveway are clean free of debris and obstruction.
  • Assists the Operations Manager in monitoring valet employee productivity and providing constructive feedback. No direct Supervisory reports.
  Qualifications
  Qualifications
  • Ability to read, analyze and interpret documents such as safety rules, operating and procedural manuals.
  • Ability to write reports and correspondence.
  • Ability to speak effectively before customers or employees of the organization.
  • Ability to define problems, collect data, establish facts, and draw valid conclusions
  • Ability to act independently and make accurate decisions
  • Excellent written and oral communication skills
  • Ability to work in an environment that is not necessarily protected from weather and temperature changes with exposure to hot, cold, wet, humid or windy weather conditions for long periods of time
  • Must be able to lift, push, pull objects up to 50 pounds with reasonable accommodation, and exhibit full range of motion including standing, bending, stooping, kneeling, reaching, twisting, lifting, pushing, pulling, climbing, balancing and crouching
  • Ability to stand continuously and perform job functions for a full shift.
  • Ability to operate a standard and automatic transmission, if required
  • Fast-paced environment requiring quick decision-making and continuous guest interaction.
  • Requires flexibility to work evenings, weekends, and holidays based on operational needs.
  • High school diploma or general education degree (GED)
  • Must pass a pre-employment background check and drug test
  • Must be 18 years of age
  • Must have a valid driver’s license and clean driving record.

• About the company

  Atlanta's top parking management company offering nationwide service to hotels, hospitals, venues, special events, private parties, universities, & more.

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