ICONMA
GCC Customer Service Representative – Entry
This job is now closed
Job Description
- Req#: 25-87392
- Responsible for resolving customer issue from beginning to end. Works with internal organizations to resolve customer request, including, but not limited to: Field engineer, Logistics, Order Fulfilment, Marketing, Sales and internal organization.
- Responsible to process and maintain customer request via emails and phone call in SAP CRM System
- Responsible to create and maintain quotations/opportunities/sales orders/service case in SAP CRM system
- Responsible in managing customer escalation by working closely with internal stakeholders
- Required to use existing procedures to problem solve customer escalation and follow up
- Required to maintain excellent communication and positive manner in interaction with customers and internal stakeholders
- Required to adhere to business, operation procedures and financial policy
- Strong communication skill - written and spoken (Ability to Use Positive Language)
- Knowledge of product or service
- Strong spoken and written English
- Additional language skill - for multiple region support
- SAP/CRM/ Supply chain process knowledge is a plus
- Health Benefits
- Referral Program
- Excellent growth and advancement opportunities
Our Client, a Materials Engineering company, is looking for a GCC Customer Service Representative – Entry for their Austin, TX/Remote location.
Responsibilities:
Requirements:
Why Should You Apply?
As an equal opportunity employer, ICONMA provides an employment environment that supports and encourages the abilities of all persons without regard to race, color, religion, gender, sexual orientation, gender identity or express, ethnicity, national origin, age, disability status, political affiliation, genetics, marital status, protected veteran status, or any other characteristic protected by federal, state, or local laws.
About the company
ICONMA is a nationwide consulting firm with corporate headquarters in Troy, MI, providing Professional Staffing and Project Based Services and Solutions for Fortune 1000 clients in a broad range of industries. Core Industries served include: Biotech/Ph...
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