Iron Mountain
Global HR Portal - Content Specialist
5 days agoWhat's your preference?
Job Description
- Req#: J0099114
Employer Industry: Records and Information Management
Why consider this job opportunity:
- Competitive compensation and benefits aligned with experience
- Paid time off and holidays to support work-life balance
- Flexible work options and alternative work arrangements
- Comprehensive health, wellness, and retirement plans
- Opportunities for continuous learning and professional growth within a global organization
What to Expect (Job Responsibilities):
- Author, upload, and audit high-quality knowledge articles in ServiceNow HR Service Delivery, ensuring 90%+ content accuracy and alignment with global tone-of-voice standards
- Collaborate with Centers of Excellence and regional stakeholders across EMEA, North America, LATAM, and APAC to translate complex policies into clear, accessible guidance
- Ensure compliance with organizational standards by coordinating publishing workflows
- Leverage Artificial Intelligence (AI) tools to enhance content search-ability and self-service efficiency
- Drive global self-service adoption and significant case deflection within the HR service delivery model
What is Required (Qualifications):
- Several years of experience in Human Resources, Shared Services, or Global HR environments
- Strong knowledge of HR knowledge platforms, specifically ServiceNow, Jira, SharePoint, Confluence, or Salesforce
- Proven ability in creating knowledge-based content and supporting employee self-service initiatives within a global or regional operating model
- Bachelor’s degree or equivalent professional experience in Human Resources, Communications, or a related field
How to Stand Out (Preferred Qualifications):
- Experience working in a global organization with a diverse workforce
- Familiarity with content management and publishing workflows
- Knowledge of Artificial Intelligence (AI) tools and their application in HR processes
- Strong communication skills, both written and verbal, to effectively engage with stakeholders
#RecordsManagement #HumanResources #EmployeeExperience #CareerGrowth #FlexibleWork
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We are not the EOR (Employer of Record) for this position. Our role in this specific opportunity is to connect outstanding candidates with a top-tier employer.About the company
Iron Mountain Incorporated (NYSE: IRM) is the global leader for storage and information management services. Trusted by more than 220,000 organizations around the world, Iron Mountain boasts a real estate network of more than 80 million square feet across more than 1,350 facilities in 45 countries dedicated to protecting and preserving what matters most for its customers.
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